topic Re: Data roaming not working - useless in Mobile Services

Data roaming not working - useless

Mattycunnington — Fri, 24 Jun 2022 10:08:22 GMT

Hi everyone.

I’m in Faro, Portugal and my mobile data isn't working. I’m pay monthly, and have the £2 a day data roaming perk. I’ve logged into the app and tried to switch on data roaming but get an error message… I’ve upped my contract cap. I’ve then logged into the website and when I switch it on it auto switches it off and says it cannot complete the request. Absolutely useless.

any help please?!

Re: Data roaming not working - useless

XRaySpeX — Fri, 24 Jun 2022 10:29:57 GMT

@Mattycunnington : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Data roaming not working - useless

Northerner — Fri, 24 Jun 2022 10:42:32 GMT

Hi @Mattycunnington

You need to speak to EE CS as you might need to pay a deposit for roaming.

Thanks