topic Not getting verification code Voi in Mobile Services

Not getting verification code Voi

atavi73 — Fri, 24 Jun 2022 06:46:17 GMT

I was on the phone for 45 minutes on hold yesterday w EE and nothing. I’ve been trying to use Voi scooters but when trying too put my Mobil number in Voi app for them to send me a code it doesn’t work, I spoke to Voi (excellent customer service, they replied straight away) the problem is w EE. I don’t want to be on hold for another 45 minutes.

Re: Not getting verification code Voi

Chris_B — Fri, 24 Jun 2022 07:24:52 GMT

@atavi73 EE can not control to amount of calls they receive so unfortunately when customer services are busy there is a waiting time before they can take your call.

Re: Not getting verification code Voi

atavi73 — Fri, 24 Jun 2022 07:58:05 GMT

The waiting time is 30 minutes, I was on hold for 45 minutes and no one answered my call

Re: Not getting verification code Voi

James_B — Fri, 24 Jun 2022 08:52:58 GMT

Hi @atavi73,

Welcome back to the community. 🙂

Are you able to receive texts from other contacts?

Have you recently changed your number?

James

Re: Not getting verification code Voi

atavi73 — Fri, 24 Jun 2022 09:27:18 GMT

Hi James,

thanks for getting back to me. My phone number is still the same, I can received calls and txt messages. I contacted Voi and they told me the problem is with EE not with them. I restarted the Mobi many times, I’ve deleted the app and downloaded it again and nothing.

Re: Not getting verification code Voi

James_B — Fri, 24 Jun 2022 09:40:23 GMT

Hi @atavi73,

If you're receiving other texts as normal and you haven't had any recent number changes, the issue is likely to be at the senders end.

Our technical support team will be happy to take a look at this for you if you contact them via live chat at ee.co.uk/contact-ee.

Thanks

James

Re: Not getting verification code Voi

atavi73 — Fri, 24 Jun 2022 09:44:38 GMT

I will contact them again, then I will contact EE technical support team

thanks James

Re: Not getting verification code Voi

James_B — Fri, 24 Jun 2022 10:01:13 GMT

No problem @atavi73 🙂

Please let us know how you get on.

James