topic Re: No service in Mobile Services

No service

Tifah — Fri, 24 Jun 2022 06:45:32 GMT

Since the 22nd of this month I have not had service. Unable to contact anyone and love ones unable to contact me. Unable to travel long distance as I use my Phone for directions.
I have tried contacting EE on twitter numerous of times, no response

I have gone to peoples houses and use their phone to contact EE I was on hold for two hours (1h each time ) and no response.
I am unable to function

Re: No service

James_B — Fri, 24 Jun 2022 07:00:22 GMT

Hi @Tifah,

Welcome to the EE Community. 🙂

Does your phone reconnect to the network if you restart it?

If not, does the network status checker show any problems in your area?

James

Re: No service

Tifah — Fri, 24 Jun 2022 07:12:52 GMT

I have reset network. I have restarted my phone and still no service.
there are no problems in my location with other Ee customers.

Re: No service

James_B — Fri, 24 Jun 2022 07:16:22 GMT

Hi @Tifah,

Are you using a pay as you go or pay monthly plan?

James

Re: No service

Tifah — Fri, 24 Jun 2022 07:30:03 GMT

Sim monthly pay

Re: No service

James_B — Fri, 24 Jun 2022 07:33:18 GMT

Hi @Tifah,

Please visit ee.co.uk/contact-ee where you can chat with Technical Support online.

They'll be happy to help. 🙂

James

Re: No service

Tifah — Fri, 24 Jun 2022 07:57:44 GMT

I have done that several times and halfway through they leave and ask for feedback.

Re: No service

James_B — Fri, 24 Jun 2022 08:47:45 GMT

Hi @Tifah,

I'm sorry to hear your chat was disconnected. Please start a new chat so a member of the team can complete the required diagnostics.

Thanks

James

Re: No service

Schockwave — Fri, 24 Jun 2022 11:21:09 GMT

@Tifah , just wondering, have you tried your SIM card in another phone, to see if the SIM card is faulty? Have you taken the SIM card out given it a wipe made sure where the SIM card is inserted is also clean and the SIM card is put in the slot correctly?

Re: No service

bristolian — Fri, 24 Jun 2022 16:18:24 GMT

It would certainly be worth trying a 2-way SIM Swap.

Put your SIM into a known working phone, and the SIM from that known working phone into yours.

See if the problem follows your phone, or your SIM/account.