topic Re: No Roaming no service urgent in Mobile Services

No Roaming no service urgent

Tobyscruby — Tue, 21 Jun 2022 23:19:50 GMT

I’m in Dubai, and I’ve got no comms. No Roaming no connection at all.

can’t call EE is Skype is banned in Dubai and can’t text as no connection.

please help-

Re: No Roaming no service urgent

XRaySpeX — Wed, 22 Jun 2022 00:41:34 GMT

@Tobyscruby : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: No Roaming no service urgent

Jon_K — Wed, 22 Jun 2022 06:28:45 GMT

Hi @Tobyscruby.

Welcome to the community.

Do you know of anyone else on EE or another UK network having the same trouble?

What phone are you using?

Can you try manually searching for a network?

Jon

Re: No Roaming no service urgent

Tobyscruby — Thu, 23 Jun 2022 00:56:07 GMT

I can see networks but I just need my roaming switched on..

can you tell how I can make contact with EE using another means of communication as I can’t make any calls.

Re: No Roaming no service urgent

Jon_K — Thu, 23 Jun 2022 06:45:07 GMT

Hi @Tobyscruby.

Are you able to access your My EE Account?

From here you should be able to either enable roaming, or speak with our live chat teams.

Jon

Re: No Roaming no service urgent

Tobyscruby — Thu, 23 Jun 2022 10:21:27 GMT

I can access the app but it says roaming blocked..

My number is xxxxxxxxxxx
xx xxxxxxxx xxxx
xxxxxxxxx
xxxx xxx

Please please can you turn it on and I’m now in Philippines and I can’t
access my internet banking.

Let me know if you need any more information.

I tried calling on Skype but was on hold for 20mins which cost me £8.99 …
so not happy about that either.

Can you call me on Skype! User name xxxx.xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: No Roaming no service urgent

James_B — Thu, 23 Jun 2022 11:07:14 GMT

Hi @Tobyscruby,

Sorry, we can't access your account via the community.

Did you manage to get in touch with Customer Care?

James

Re: No Roaming no service urgent

Tobyscruby — Thu, 23 Jun 2022 11:35:52 GMT

I’ve been on hold three times today from the Philippines trying to get EE to turn my roaming on. Kept on hold no one answered.. it’s a complete joke.

I’ve been with EE for nearly 4 yrs and I’m absolutely over the absolute disgrace of their inability to communicate..

this process has cost me more than my monthly bill.

Re: No Roaming no service urgent

Leanne_T — Thu, 23 Jun 2022 12:02:06 GMT

Hi @Tobyscruby

I'm sorry to hear this.

Our customer care team will answer when an agent is available and help you get this sorted.

Thanks.

Leanne.

Re: No Roaming no service urgent

Tobyscruby — Thu, 23 Jun 2022 14:07:22 GMT

Finally managed to speak with someone and they said it was now turned on. Bit still not working

Re: No Roaming no service urgent

Leanne_T — Thu, 23 Jun 2022 14:23:15 GMT

Hi @Tobyscruby

This can take 24 hours to activate.

Can you try restarting your phone and manually selecting a network to see if this helps 🙂

Leanne.

Re: No Roaming no service urgent

Tobyscruby — Thu, 23 Jun 2022 14:24:01 GMT

Tried that and no change

Re: No Roaming no service urgent

Tobyscruby — Thu, 23 Jun 2022 14:26:53 GMT

It’s also showing my roaming as blocked in my app and I’m also unable to manually hangs this.

Re: No Roaming no service urgent

Leanne_T — Thu, 23 Jun 2022 14:44:54 GMT

Hi @Tobyscruby

Can you keep trying the restart and manual network selection over the next 24 hours.

Thanks 🙂

Leanne.