topic Re: Why can I not phone my daughter in Spain in Mobile Services

Why can I not phone my daughter in Spain

HP25 — Tue, 21 Jun 2022 18:55:18 GMT

Northerner — Tue, 21 Jun 2022 19:01:54 GMT

Are you on PAYG or pay monthly contract?

If pay monthly contract have you activated international calls and text?

Thanks

bristolian — Tue, 21 Jun 2022 19:04:41 GMT

Is your daughter using a UK number roaming on a Spanish network? Or is she using a Spanish-registered mobile?

What happens when you try calling your daughter?

If she is using a Spanish-registered mobile, you will need to have the "call abroad & premium rate" facility enabled in your myEE online account.

If she is using a UK mobile roaming, can your daughter's phone connect to a local network in Spain?