topic Re: WiFi Calling not working - is EE blocking this ? in Mobile Services

WiFi Calling not working - is EE blocking this ?

AlanD5 — Tue, 21 Jun 2022 05:50:08 GMT

WiFi calling does not work for me, despite being enabled on my iPhone.

I live in an area where the moble signal is weak to non-existent - so this is incredibly frustrating when (faux)-2FA ID is required for many transactions.

[Contract is for SIM only.]

EE why is WiFi calling not enabled ?

Re: WiFi Calling not working - is EE blocking this ?

Chris_B — Tue, 21 Jun 2022 06:00:56 GMT

@AlanD5 EE isn’t blocking it from working. Have you tried restarting the router? Have you tried restarting your device? Have you tried putting your device into airplane mode for a few seconds? Is the firewall on your router set to high ? What firmware are you running on the device?

Re: WiFi Calling not working - is EE blocking this ?

AlanD5 — Tue, 21 Jun 2022 06:11:36 GMT

Yes, tried the Airplane Mode workarouind that I read on a previous post - makes no difference.
Running iOS 15.5 on iPhone8, regularly re-booted likewise the router.

Re: WiFi Calling not working - is EE blocking this ?

Christopher_G — Tue, 21 Jun 2022 06:59:44 GMT

Hi @AlanD5

Welcome to the community.

It may be worth speaking to our technical support team to make sure everything is set up from our side.

Chris

Re: WiFi Calling not working - is EE blocking this ?

bristolian — Tue, 21 Jun 2022 17:09:16 GMT

WiFi-calling isn't a function that needs to be enabled, it is active by defaut,

Is this a problem on multiple WiFi-hotspots, or only one specific router? That's a good test of whether it's a problem with your home broadband/router, or your phone.

Re: WiFi Calling not working - is EE blocking this ?

AlanD5 — Tue, 21 Jun 2022 21:53:50 GMT

Having spoken to (EE) Tech Support following this reply to my initial post, apparently the problem is my SIM which I'm told is 3G. EE are sending me a 4G SIM to replace this, that should hopefully resolve the issue.

Fingers crossed 🤞 - let's see what happens . 😊

Re: WiFi Calling not working - is EE blocking this ?

bristolian — Tue, 21 Jun 2022 22:01:36 GMT

EE SIMs aren't 3G or 4G specific, they're just EE SIMs.There may be a diagnosed fault with it, or you may be on an old Orange/T-Mobile plan potentially.

Re: WiFi Calling not working - is EE blocking this ?

AlanD5 — Tue, 21 Jun 2022 22:13:26 GMT

Interesting comment on SIMs 3G/4G - I just reported here what EE Tech Support told me. ... 😀

However, you may have put your finger on it. Yes, I was (and have been a long standing) Orange customer. So this may be the real issue.

Anyway let's see what happens in a couple of days time when the new SIM shows up. 😊

Re: WiFi Calling not working - is EE blocking this ?

bristolian — Tue, 21 Jun 2022 22:28:36 GMT

Indeed so.Text NUMBER to 150 and it will tell you whether you're on a current EE, or legacy OUK/TMUK plan.

Re: WiFi Calling not working - is EE blocking this ?

AlanD5 — Thu, 23 Jun 2022 21:31:01 GMT

So, here is the next update.

The SIM arrived yesterday - very quick service - excellent.

Took SIM to work, fitted it OK, turned the phone back on, tried a test phone call (good reception at work). All fine no problems (voice call), noticed a message a few mins later something along the lines of New SIM activated all seemed good so far.

Back at home a few mins ago, decided to try it (still no moble signal at all), and guess what ?

Doesn't work. ...

Tried the Airplane Mode On / Off workaround again, tried turning Mobile Data Off & On again, and the result - still no WiFi calls. Tried another reboot on the iPhone, (as if this hadn't been enough after fitting the SIM). I then got a message about iMessage, so went and found that in the menu, (was on), turned it off, waited a few seconds, turned it back on again. Now beneath it I have a message saying:

"Waiting for activation. ..."

With no mobile signal currently, somehow I can't see this happening soon.

Starting to run out of both time and patience now. 🤬🤬

Why doesn't this stuff work like What'sApp, MS Teams, Messenger, Zoom, etc.

Re: WiFi Calling not working - is EE blocking this ?

Christopher_G — Fri, 24 Jun 2022 07:08:57 GMT

Hi @AlanD5

I'm sorry to hear that you're still having problems with this after getting a replacement SIM.

Were your calls working on WiFi calling at work? Or were those test calls on the mobile network?

Chris

Re: WiFi Calling not working - is EE blocking this ?

AlanD5 — Fri, 24 Jun 2022 07:44:08 GMT

Hi Chris

No the call was via the EE (almost wrote Orange 😊), network - more a test that I had a working phone (network) connection, after fitting the new SIM.

Having read your question, (now at work), thought I would give this a go though.

Not eniterly sure how to turn-off the network connection, (to only use WiFi), but in end chose the manual network selection, then chose another provider (Vodafone in this case), which effectively disabled it. Having done this I tried a test call, and the result this time was. …
No - still not working.

So to my mind, probably not the (home) router.

Then tried another WiFi connection - just to be sure, same result. So pointing back to the phone / SIM or something unique to (my ?) network account.

Other ideas anyone ?

Re: WiFi Calling not working - is EE blocking this ?

Christopher_G — Fri, 24 Jun 2022 08:04:10 GMT

Could you please re-connect to the EE network and pop your phone into 'Airplane Mode', @AlanD5? That's a bit of a better test, rather than disconnecting from the network completely.

Just as a test. That way we can be sure you're having the same problem with more than one WiFi.

Chris

Re: WiFi Calling not working - is EE blocking this ?

AlanD5 — Fri, 24 Jun 2022 08:26:40 GMT

OK, doing that then trying to call, pops-up a box saying

No Network Connection - with option to

Connect to a WiFi network - which I selected

Takes me to a box that shows WiFi turned off - turn it on from that option. Then I can see WiFi icon at top of screen.

So try a test call again - this time the box No Network Connection box pops-up just offering Cancel or Disable Airplane Mode options.

Tried then turning Off then On the WiFi Calling option (in Mobile Data) - makes no difference - same message received.

Re: WiFi Calling not working - is EE blocking this ?

Christopher_G — Fri, 24 Jun 2022 08:37:15 GMT

Thanks for trying that, @AlanD5

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: WiFi Calling not working - is EE blocking this ?

AlanD5 — Sat, 25 Jun 2022 02:23:18 GMT

OK, finally, issue solved (yesterday afternoon). 😀

I would like to thank in particular, Christopher_G, Martin_Sm and Danni # for all their help in resolving this.

[# I hope I spelt your name correctly Danni. 😊]

And for what it's worth, I have just tested this at home to confirm it's operational in WiFi calling mode, (ironically right now I can just get a weak phone signal on the EE network - but for test purposes I used the manual network selection and selected another provider to effectively turn off mobile (cellular) on my iPhone for the purposes of the test).

This time I could make test calls (confirming it is now indeed routing over WiFi), before re-enabling EE and Auto Network selection afterwards.

So what was the issue then ?

Turns out, we were all sort of on the right track, almost from my opening comments & the post title. Basically the calling plan I was on, did not support WiFi calling.

Having given Christopher more details (by PM), he handed this over to his colleague Martin, to look into. Martin called me later on my work landline, to explain the issue was the plan I was on (as an ex-Orange plan) did not support WiFi calling. Then he spoke to his colleague Danni in contracts to work out the best (proper) EE plan to switch me over to get WiFi Calling but keeping the plan costs similar 'ish. Danni then took me through the plan change initiated by a SMS message to switch over to the new contract - all on the same (landline call) initiated by Martin. Great service everyone, thanks again.

For the benefit of anyone else, who may have experienced similar issues, my iPhone is now showing "EE WiFiCall" on the top LHS of the screen, as the network provider.

Thanks again all - issue resolved.

Re: WiFi Calling not working - is EE blocking this ?

Jon_K — Sat, 25 Jun 2022 06:59:18 GMT

Thanks for letting us know you got this sorted, @AlanD5.

I'm glad you're now able to use WiFi Calling.

Jon

Re: WiFi Calling not working - is EE blocking this ?

KeepWalking — Tue, 16 Jul 2024 09:18:16 GMT

I'm very grateful that I stumbled across this thread, I've been trying to resolve the same issue for at least two years. My handset was indicating that wifi calling was enabled but it simply wouldn't work, so I was relying on a very poor 4G signal that was constantly dropping out, not great for business use. When I referred our company comms provider to this thread, they contacted EE and found that 'WIFI calling had been turned off at the network level'.

Thanks for raising this thread, I hope others also find it helpful.

Re: WiFi Calling not working - is EE blocking this ?

Marmite311 — Tue, 06 Jan 2026 11:25:59 GMT

I have this exact issue and so does anyone on EE that calls from my house e.g. my parents who have all recently switched to the EE network.

My WiFi signal shows full strength, yet I can not make a call unless I make it via WhatsApp or Messenger.

Tearing my hair out with this. Have you had any resolution?

Re: WiFi Calling not working - is EE blocking this ?

AlanD5 — Tue, 06 Jan 2026 12:52:25 GMT

Have you tried contacting EE support, and have them verify that WiFi calling is enabled on your call plan (I know it is supposed to be for new contracts), but it's possible that for some reason this has not happened.

Good luck.