topic Re: Calling in California EE in Mobile Services

Calling in California EE

-Andy_50 — Sun, 19 Jun 2022 16:00:21 GMT

Presently can’t make a call in California. Tried all other networks after reading earlier posts. Yet only network available is AT &T. 4g slelected with volte. Took out plan prior to travel. Data working as able to use maps. But unable to call and always when trying get silence the call failed. No other mobile to call EE

Re: Calling in California EE

Northerner — Sun, 19 Jun 2022 16:04:33 GMT

Hi @-Andy_50

Are you PAYG or pay monthly contract?

Can you check that international calls and text and roaming is activated on your account.

Thanks

Re: Calling in California EE

-Andy_50 — Sun, 19 Jun 2022 16:08:21 GMT

SIM card only pay monthly. Data roaming is switched on

Re: Calling in California EE

-Andy_50 — Sun, 19 Jun 2022 16:11:47 GMT

Everything on app you mentioned is saying blocked. Why is this if I took out the plan?

Re: Calling in California EE

Schockwave — Sun, 19 Jun 2022 17:27:26 GMT

@-Andy_50 , I have this, and before I went away, I rang customer service to make sure roaming was enabled, as it always has been, it just shows blocked on mine, but was OK when abroad.

You will have to ring customer service to get this sorted, if you cannot enable it yourself, you can do so by clicking on the contact us and you will find a free number you can ring using something like Skype, hope this helps,

Re: Calling in California EE

Chris_B — Sun, 19 Jun 2022 17:51:56 GMT

@-Andy_50 Have you restarted the device since you got there ?

Re: Calling in California EE

chistery — Sun, 19 Jun 2022 17:58:22 GMT

I suspect this is the known issue with US networks turning off 3G. Until the UK networks support VoLTE roaming, and you have a handset that supports VoLTE roaming, you may have issues with calls in places like the US. The workaround is to use T-Mobile and 2G for calls, but if that's not available, you can't do anything.

Three have confirmed they have VoLTE roaming live, Vodafone confirmed it's coming later this year. Waiting for EE and O2 to confirm.

You will also need a supported handset, most likely something like an iPhone, Pixel or Samsung. On older handsets with slower firmware updates it may not work.

As an example, Google rolled out VoLTE roaming this month to Pixel phones. Now it's up to the home and roaming networks to support it.

Re: Calling in California EE

bristolian — Sun, 19 Jun 2022 19:10:00 GMT

It could easily be one of 2 issues here..

1: VoLTE/IMS-roaming is currently a grey area as already mentioned.

2: I don't see confirmation in this thread that "call abroad & premium rate" has been enabled.. this could be the website-bug, but is something that only EE C/S can confirm either way.

Re: Calling in California EE

-Andy_50 — Sun, 19 Jun 2022 20:08:06 GMT

Hi all,

at present checked on EE app and shows roaming blocked but when I change it it reverts back even though I purchased the add on.

Re: Calling in California EE

Schockwave — Sun, 19 Jun 2022 22:42:05 GMT

@-Andy_50 ,it has nothing to do with the add-on. As I wrote, if you cannot enable roaming, call abroad and premium rate, you will have to ring customer service to enable this, but will have to wait until the UK morning time, as there is no one there now, as it past their opening times. Just because you added an add on does not mean roaming will be enabled.

Re: Calling in California EE

Katie_B — Mon, 20 Jun 2022 06:06:01 GMT

Good Morning @-Andy_50.

Thank you for joining the EE Community.

Please follow the advice provided and give us a call.

If you are unable to make a call and do not have any other number you could use then please try our live chat service within your My EE App.

Our customer care team can enable these settings for you.

Katie 🙂