topic Setup roaming while abroad in Mobile Services

Setup roaming while abroad

Teqage — Sun, 19 Jun 2022 11:22:06 GMT

I didn’t activate roaming before leaving the UK, I have been here for a week, I can make calls and can’t receive calls. I have activate roaming in settings and allowed premium calls too. What should I do to get may line working?

Thanks

Re: Setup roaming while abroad

Teqage — Sun, 19 Jun 2022 11:23:07 GMT

Sorry I mean I can’t make calls

Re: Setup roaming while abroad

Leanne_T — Sun, 19 Jun 2022 11:43:59 GMT

Hi there @Teqage

Thanks for coming to the community 🙂

Have you tried manually selecting another network to see if you can make calls?

Thanks 🙂

Leanne.

Re: Setup roaming while abroad

Teqage — Sun, 19 Jun 2022 11:45:15 GMT

Hi Leanne,

thank you for coming back. I tried turning off Auto select network on my iPhone 12 without success.
thanks

Re: Setup roaming while abroad

Leanne_T — Sun, 19 Jun 2022 11:50:31 GMT

Thanks @Teqage

Did any other networks show available?

Can you send texts?

Leanne 🙂

Re: Setup roaming while abroad

Teqage — Sun, 19 Jun 2022 11:54:51 GMT

Yes other network available l’m unable to send text message, make or receive calls.
thanks

Re: Setup roaming while abroad

Leanne_T — Sun, 19 Jun 2022 12:05:05 GMT

Thanks for confirming these details @Teqage

How long ago did you activate roaming and call abroad and premium calls in your My EE account?

Leanne.

Re: Setup roaming while abroad

Teqage — Sun, 19 Jun 2022 12:06:12 GMT

8pm last Night I think.

Re: Setup roaming while abroad

Leanne_T — Sun, 19 Jun 2022 12:24:21 GMT

Thanks @Teqage

Any account changes can take up to 24 hours to take affect.

If you would like to make sure this is all set up for you, please call us from any other phone on +44 7953966250.

Leanne 🙂

Re: Setup roaming while abroad

Teqage — Sun, 19 Jun 2022 12:30:57 GMT

Thank you@Leanne. I called the number after providing all details it was confirmed my number is already setup for roaming, but it is still not working.
thanks

Re: Setup roaming while abroad

Leanne_T — Sun, 19 Jun 2022 12:47:03 GMT

I see @Teqage

If you can keep restarting your phone and if this is not active by tonight, please give us another call and the team will get this looked into further.

Leanne.

Re: Setup roaming while abroad

XRaySpeX — Sun, 19 Jun 2022 14:30:43 GMT

@Teqage : Are you on contract or PAYG?

Re: Setup roaming while abroad

Teqage — Sun, 19 Jun 2022 14:50:45 GMT

Contract

Re: Setup roaming while abroad

Chris_B — Sun, 19 Jun 2022 17:53:23 GMT

@Teqage have you tried restarting the device since you got there ?

Re: Setup roaming while abroad

Teqage — Tue, 21 Jun 2022 06:41:52 GMT

Thanks. Yes I did several times.

Re: Setup roaming while abroad

Teqage — Tue, 21 Jun 2022 06:45:27 GMT

Eventually it started Woking after 24 hours of changing the settings on My EE.

Go under settings - enable roaming and premium calls

Re: Setup roaming while abroad

Jon_K — Tue, 21 Jun 2022 06:48:48 GMT

Thanks for letting us know you got this working, @Teqage.

Enjoy your time away 🙂

Jon