topic Re: Data roaming and call from Rhodes not working in Mobile Services

Data roaming and call from Rhodes not working

Trekmp — Fri, 17 Jun 2022 10:38:01 GMT

Hi, I cannot get data roaming or calls to work at all. Ive got both boxes ticked in my account for data roaming and internalional and premium calls. Ive restarted my phone. Tried connecting to a network manually, but nothing is working. I'm on pay monthly and have checked that i can use my allowance and all is good there, so not sure what else to do. I cannot contact ee via phone as I'm not connected to a network.

Need help getting this resolved as i need my phone. Cannot even call over wifi as not connected to a network

Re: Data roaming and call from Rhodes not working

Leanne_T — Fri, 17 Jun 2022 11:36:41 GMT

Hi there @Trekmp

Thanks for coming here.

What happens when you try and make a call or send a text?

Which phone are you using?

Speak soon.

Leanne.

Re: Data roaming and call from Rhodes not working

Chris_B — Fri, 17 Jun 2022 11:38:57 GMT

@Trekmp You can not use Wi-Fi calling when abroad it’s for UK usage only.

When did you take out this tariff?

Re: Data roaming and call from Rhodes not working

Trekmp — Fri, 17 Jun 2022 12:02:57 GMT

Contract start Jan 21, so know i can use my allowances. Its an samsung s21.

It won't send any texts and say not connected to a network

Re: Data roaming and call from Rhodes not working

Trekmp — Fri, 17 Jun 2022 12:19:52 GMT

Thanks to everyone that offered some help. For whatever reason its finally manually connected to a network I'd tried before. No idea what the overall cause was, only took 3 days to connect lol.

Re: Data roaming and call from Rhodes not working

Leanne_T — Fri, 17 Jun 2022 12:34:17 GMT

Hi @Trekmp

Thanks for coming back and letting us know.

Have a lovely time 🙂

Leanne.