topic Roaming not working in EU in Mobile Services

Roaming not working in EU

ChareceL — Wed, 15 Jun 2022 16:06:28 GMT

Hi,

I have tried to access EU roaming (£2 day rate set up), have followed forum suggestions of going to my account>settings>enable roaming which is showing as blocked but when I toggle to enable it comes up with a prompt to say unable to set up changes. I have never had an issue in the past but have recently changed my plan which still includes EU roaming. I have also tried to add the roaming pass for £10pm. Can anyone assist as I am travelling for work and currently stuck unable to make calls or keep contact with family unless on WiFi which is not ideal!

Re: Roaming not working in EU

Katie_B — Wed, 15 Jun 2022 17:31:19 GMT

Hello @ChareceL.

Thanks for coming to the community.

Are you aware if you are able to receive calls?

Katie 🙂

Re: Roaming not working in EU

ChareceL — Wed, 15 Jun 2022 19:41:34 GMT

Hi Katie,

Nope not at all. Just dialed it from my colleagues phone and it comes up with a dialogue in the local language

Re: Roaming not working in EU

XRaySpeX — Wed, 15 Jun 2022 20:32:22 GMT

@ChareceL : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free