topic Re: Using data in the USA in Mobile Services

Using data in the USA

Willg81 — Wed, 15 Jun 2022 11:56:45 GMT

Hi.

so I have checked on EE and it tells me “great news” I am able to use my data in the U.S just as I would in the U.K. but what it seems to be doing is giving me a rolling 500mb a day add on that renews every 24hours and my actual data just says waiting. Any help would be much appreciated.

Re: Using data in the USA

XRaySpeX — Wed, 15 Jun 2022 12:49:19 GMT

@Willg81 : As you have the Roam Further Pass you may use your UK data while in the US up to 50GB per billing month if you have more.

Re: Using data in the USA

Willg81 — Wed, 15 Jun 2022 13:47:36 GMT

Thanks for the reply. That’s what I assumed but it isn’t allowing me to use my data and is instead giving me a 500mb allowance a day and once that runs out I can’t use my data

Re: Using data in the USA

Katie_B — Wed, 15 Jun 2022 14:58:40 GMT

Hi @Willg81.

In your add-on section of the My EE app do you see any data add-ons active for 500MB?

Katie 🙂

Re: Using data in the USA

Willg81 — Wed, 15 Jun 2022 15:10:36 GMT

Yes, it renews every 24hrs 500mb add on. I didn’t ask for it, it just renews everyday. But it goes through it super quick and once it’s run out it won’t use my data and I have to wait for the next day

Sent from my iPhone

Re: Using data in the USA

Katie_B — Wed, 15 Jun 2022 15:12:15 GMT

Hello @Willg81.

Have you tried removing this?

Speak soon,

Katie 🙂

Re: Using data in the USA

Willg81 — Wed, 15 Jun 2022 15:21:36 GMT

There doesn’t seem to be an option to remove it. [image0.png]

Sent from my iPhone

Re: Using data in the USA

Willg81 — Wed, 15 Jun 2022 15:26:39 GMT

Sorry, not sure if that picture worked:

Re: Using data in the USA

Katie_B — Wed, 15 Jun 2022 15:36:30 GMT

Hi @Willg81.

It has, I have just approved it now.

I have sent you a private message for more details.

Katie 🙂