topic Re: Roaming- help in Mobile Services

Roaming- help

Rcheleyp — Tue, 14 Jun 2022 00:42:08 GMT

Hi,

I cannot call, text, receive calls or top up while travelling and I need to make an important call.

+44 800 079 8586 When I call this number it is telling me my account has been barred.

Re: Roaming- help

Leanne_T — Tue, 14 Jun 2022 09:00:25 GMT

Morning @Rcheleyp

Thanks for coming to the community.

Is this a new pay as you go SIM card?

If not, when was the last time you used the SIM or topped up?

Thanks 🙂

Leanne.

Re: Roaming- help

XRaySpeX — Tue, 14 Jun 2022 12:25:29 GMT

Did you use that SIM for making calls or texts in UK before you left to go abroad?

PAYG is auto enabled for roaming. You don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?