topic Re: 1000 minutes international calls add on in Mobile Services

1000 minutes international calls add on

Andi12 — Mon, 13 Jun 2022 12:46:14 GMT

i have this add on activated, i have however tried to call Ireland and instantly get a voice message saying calls are barred?

Re: 1000 minutes international calls add on

XRaySpeX — Mon, 13 Jun 2022 12:49:27 GMT

@Andi12 : Where are you calling from?

Re: 1000 minutes international calls add on

Chris_B — Mon, 13 Jun 2022 12:49:43 GMT

@Andi12 Have you enable call abroad and premium rate numbers from within your online account?

Re: 1000 minutes international calls add on

Andi12 — Mon, 13 Jun 2022 12:50:14 GMT

from the UK

Re: 1000 minutes international calls add on

Andi12 — Mon, 13 Jun 2022 12:50:58 GMT

i had the add on to allow me to call from UK to Ireland, this did work but now is blocked?

Re: 1000 minutes international calls add on

XRaySpeX — Mon, 13 Jun 2022 12:53:37 GMT

Log into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Call Abroad and Premium Rate. It will show as ticked if calling abroad is activated. If it is not ticked, can you activate this setting?

Re: 1000 minutes international calls add on

Andi12 — Mon, 13 Jun 2022 12:57:17 GMT

it wont allow me to tick that box

Re: 1000 minutes international calls add on

XRaySpeX — Mon, 13 Jun 2022 12:58:48 GMT

If you can't enable the Call Abroad & Premium Rate setting of your online MyEE, you will need to call CS.

Re: 1000 minutes international calls add on

Leanne_T — Mon, 13 Jun 2022 13:18:17 GMT

Hi @Andi12

Thanks for posting 🙂

Please give us a call on 150 and our customer care team will get this sorted for you.

Thanks.

Leanne.

Re: 1000 minutes international calls add on

Andi12 — Mon, 13 Jun 2022 13:20:17 GMT

thanks everyone for your help, looks like its now sorted! seems there was a conflict as i have the correct add on for international calls however i had premium numbers blocked which was causing the issue apparently.

Re: 1000 minutes international calls add on

XRaySpeX — Mon, 13 Jun 2022 13:29:28 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: 1000 minutes international calls add on

Leanne_T — Mon, 13 Jun 2022 13:46:36 GMT

Happy to hear this is now resolved for you @Andi12

Have a lovely day 🙂

Leanne.