topic Re: Make calls abroad from the UK in Mobile Services

Make calls abroad from the UK

Online2027 — Thu, 09 Jun 2022 20:25:43 GMT

"Make calls abroad from the UK" is Blocked in my "EE" Account, and I want to enable them. I can't do that on any browser or phone.

My EE > Account Settings > PARENTAL AND DATA CONTROLS > Make calls abroad from the UK

@EESUPPORT

Re: Make calls abroad from the UK

XRaySpeX — Thu, 09 Jun 2022 20:28:44 GMT

@Online2027 : If you can't enable the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Make calls abroad from the UK

Online2027 — Thu, 09 Jun 2022 20:31:56 GMT

I gave a call to EE two times and I didn't got any help or solved my problem

Re: Make calls abroad from the UK

Katie_B — Fri, 10 Jun 2022 06:12:21 GMT

Hello @Online2027.

I am sorry to hear this.

I have sent you a private message for more details.

Speak soon,

Katie 🙂

Re: Make calls abroad from the UK

Online2027 — Fri, 10 Jun 2022 07:50:15 GMT

I don't have any new messages in my inbox

Re: Make calls abroad from the UK

Katie_B — Fri, 10 Jun 2022 08:04:57 GMT

Hi @Online2027.

I have resent the message, please could you check now.

Katie 🙂

Re: Make calls abroad from the UK

Online2027 — Fri, 10 Jun 2022 08:11:27 GMT

I received your message

looking forward to receiving a call from any customer service support soon.

Re: Make calls abroad from the UK

Online2027 — Sat, 11 Jun 2022 19:34:55 GMT

Thanks to @Martin_Sm for solving my problem and to @Katie_B for her support and following up.

I can now make calls abroad from the UK, even though the option is still blocked in my account, as shown in the snapshot below.

I have waited until this option is enabled, but it is still blocked in my EE account.

Re: Make calls abroad from the UK

Online2027 — Sat, 11 Jun 2022 19:36:48 GMT

Re: Make calls abroad from the UK

bristolian — Sat, 11 Jun 2022 19:55:42 GMT

Many regular users on this forum, myself included, have the issue of myEE reporting options showing blocked that are enabled.

As long as you are able to make international calls, the facility is proven as working.

Re: Make calls abroad from the UK

Online2027 — Sat, 11 Jun 2022 19:59:09 GMT

I agree about what you are saying. That if the option is working, then it's ok.

but I wonder why EE don't fix this bug in their system?

normally humans are the ones who build and create the system, not the reverse.

Re: Make calls abroad from the UK

bristolian — Sat, 11 Jun 2022 20:03:30 GMT

As with all bug fixes, it depends on the complexity of the required fix!

Simple ones tend to be fixed quickly.