topic Re: Spend cap in Mobile Services

Spend cap

Kenmasters — Fri, 10 Jun 2022 13:35:19 GMT

Hi,

I received a text message from ee stating that ‘you’ve reached your spend cap so we’ve barred some chargeable services’

however I have unlimited minutes and messages and still have data remaining so what is the spend cap pertaining ?

cheers

Re: Spend cap

Gareth43 — Fri, 10 Jun 2022 14:09:25 GMT

Spend cap is for extra charges that are not included within yre mins texts and data. So for instance picture messages are not included in that so would cost extra to send, also charges to bill would come under spend cap also. Also charges to certain numbers would also come under extra so would be limited by spend cap

Re: Spend cap

Kenmasters — Fri, 10 Jun 2022 14:11:49 GMT

Thanks for the reply,

I haven’t sent any picture messages or done anything out of my normal usage so just confused as to why all of a sudden I’m getting this notification.

Re: Spend cap

XRaySpeX — Fri, 10 Jun 2022 14:33:09 GMT

To the exclusions of How do I set up and manage Spend Cap?:

Charges that aren’t restricted:

monthly recurring charges e.g. plan charges

add-on charges e.g. data or call passes, BT Sport, Apple Music

service charges for premium calls and texts to numbers beginning with 09, 118, 083 084, 085, 087, 070

admin charges / late payment fees

charge to bill e.g. Music Subscription Services, in-app purchases

Re: Spend cap

wiztwas — Thu, 14 Mar 2024 18:25:38 GMT

It is an excuse to market to you as an existing customer, to try and increase engagement and to get you to spend more money.