topic Re: I can't received calls, sms or use data as pay as you go in Mobile Services

I can't received calls, sms or use data as pay as you go

IOG — Thu, 09 Jun 2022 10:51:20 GMT

I recently changed my plan to pay as you go, since that moment I can make calls but not receive them, sms and data are not working at all.

Re: I can't received calls, sms or use data as pay as you go

Jon_K — Thu, 09 Jun 2022 12:57:01 GMT

Hi @IOG.

Welcome to the community.

What happens if you try to call your number?

Do you have a signal on the phone?

What phone are you using?

Jon

Re: I can't received calls, sms or use data as pay as you go

IOG — Thu, 09 Jun 2022 14:29:57 GMT

I tried different phones, iPhone 12 and several Android phones like oneplus 6t, oneplus 9pro and Google Pixel 6 pro.

The line is registered in the EE network and I can make calls to any other provider like EE, O2 or Vodafone numbers, even abroad, however, when I call back my number from any phone number, I get a message saying we can't connect to that number.

Re: I can't received calls, sms or use data as pay as you go

Jon_K — Thu, 09 Jun 2022 14:37:47 GMT

Thanks @IOG.

Did you get a new SIM card when you switched to pay as you go?

Jon

Re: I can't received calls, sms or use data as pay as you go

IOG — Thu, 09 Jun 2022 15:02:55 GMT

no, I asked if I needed a new sim because it's not the first time I do changes between plans and I was told to get a new sim, when I was told I could use the same one and it was weird but if that is the issue, I will order a new one.

Re: I can't received calls, sms or use data as pay as you go

XRaySpeX — Thu, 09 Jun 2022 16:16:17 GMT

Where are you?

Re: I can't received calls, sms or use data as pay as you go

IOG — Thu, 09 Jun 2022 17:05:31 GMT

Re: I can't received calls, sms or use data as pay as you go

Christopher_G — Fri, 10 Jun 2022 06:52:41 GMT

Thanks @IOG

It may be worth calling our technical support team so they can look into this for you.

Let us know how you get on.

Chris