topic Re: Making calls in Mobile Services

Making calls

Purpleheart — Wed, 08 Jun 2022 10:54:11 GMT

Hi, my phone is showing that's connected to internet. I can do everything except make a phone call, can't even contact customer services.

Everytime l try, this message appears:- no mobile network.

Tried restarting phone, anyone else having problems or solution, please?

Jon_K — Wed, 08 Jun 2022 12:46:37 GMT

Is your phone connected to WiFi or is it using mobile data?

Do you have a signal on the phone?

Is this a new phone or new SIM card?

Jon

Purpleheart — Wed, 08 Jun 2022 19:46:12 GMT

Hi
Connected to wifi, it looks like l have no signal & not new phone had it
for almost 2 years.

Jon_K — Thu, 09 Jun 2022 07:11:40 GMT

What phone are you using?

Do you have no signal in all locations or just one postcode?

Jon

Purpleheart — Thu, 09 Jun 2022 09:22:12 GMT

Oppo, all areas.

Purpleheart — Thu, 09 Jun 2022 09:24:18 GMT

Still have no network coverage, what's happening, please?

I need my phone for work & this is day 2 with no coverage.

Will this be reflected in my next bill?

Jon_K — Thu, 09 Jun 2022 11:49:06 GMT

Do you know of anyone else on EE who is experiencing the same issues?

Can you try taking your SIM card out from your phone and giving it a clean, before inserting it again?

Jon

Purpleheart — Thu, 09 Jun 2022 17:07:12 GMT

I will try that when I get home. Thanks

Jon_K — Fri, 10 Jun 2022 06:49:49 GMT

Let me know how you get on.

Jon