topic Re: Cannot receive calls whilst abroad in Mobile Services

Cannot receive calls whilst abroad

Adriana199 — Wed, 08 Jun 2022 19:16:50 GMT

Help please! I am abroad and everyone calling me gets a message saying my phone is switched off when it isn't. What can I do so I can receive my calls? I can make calls to the UK no problem.
Thanks

Re: Cannot receive calls whilst abroad

bristolian — Wed, 08 Jun 2022 21:34:26 GMT

Have you tried restarting your phone or manually connecting to a different local network?

Do you have any unconditional "divert all incoming calls" set?

The wording of the message saying your phone is "switched off" is unusual, any EE-generated announcement tends to use the word "unavailable" making me think this is being announced by the local network your phone is currently connected to.

Re: Cannot receive calls whilst abroad

Leanne_T — Thu, 09 Jun 2022 06:45:29 GMT

Morning @Adriana199

Thanks for coming here 🙂

That's great advice from @bristolian, please let us know if this works for you?

You can find further help in our EE Roaming - Help when abroad with your EE phone or device, article.

Leanne 🙂

Re: Cannot receive calls whilst abroad

Adriana199 — Thu, 09 Jun 2022 06:50:02 GMT

Yes, seems to be working!

Thanks

Re: Cannot receive calls whilst abroad

Leanne_T — Thu, 09 Jun 2022 06:54:19 GMT

Brilliant news @Adriana199

Thanks for letting us know and have a lovely time 🙂

Leanne.