topic Re: Cant make or recieve calls in Mobile Services

Cant make or recieve calls

Mattb543 — Tue, 07 Jun 2022 14:11:18 GMT

Just transfered from ee contract to ee pay as you go about 4 days ago and havnt been able to make or recieve calls since, all other function work. Have tried switching phone off/ on, flight mode off/ on and selecting network operator in setting.

Anyone have an ideas of anything else I can try. I have a Samsung a52s.

Thanks Matt

Re: Cant make or recieve calls

Christopher_G — Tue, 07 Jun 2022 15:48:16 GMT

Hi @Mattb543

Is your phone showing a signal? What does it say when someone tries to call you?

Chris

Re: Cant make or recieve calls

XRaySpeX — Tue, 07 Jun 2022 17:08:27 GMT

Where are you?

Re: Cant make or recieve calls

Mattb543 — Wed, 08 Jun 2022 13:34:44 GMT

Hi Chris

I only have 1 or 2 bars signal but have been with ee for about 12 years and this is fairly typical amount of signal. I don't usually have issues making calls until switching to payg.

Apparently it says that it's unable to connect

Thanks Matt

Re: Cant make or recieve calls

Mattb543 — Wed, 08 Jun 2022 13:36:09 GMT

Hi XRaySpeX

I am in kent

Matt

Re: Cant make or recieve calls

Katie_B — Wed, 08 Jun 2022 15:26:46 GMT

Hi @Mattb543.

Does this happen in all areas?

Katie 🙂

Re: Cant make or recieve calls

Mattb543 — Wed, 08 Jun 2022 16:14:52 GMT

Hi Katie

Has been the same everywhere I have been since changing.

Thanks Matt

Re: Cant make or recieve calls

Katie_B — Wed, 08 Jun 2022 16:41:16 GMT

Thanks for confirming @Mattb543.

Have you been able to try your SIM in another device? if the issue continues I would recommend a replacement SIM.

Katie 🙂

Re: Cant make or recieve calls

Mattb543 — Wed, 08 Jun 2022 17:45:27 GMT

I just tried sim in another phone but did the same thing. I will order another sim.

Thanks for your help

Matt

Re: Cant make or recieve calls

Leanne_T — Thu, 09 Jun 2022 07:07:24 GMT

Thanks for trying @Mattb543

Let us know how you get on with the replacement SIM card.

Leanne 🙂