topic Re: Calling numbers are shown as private in Mobile Services

Calling numbers are shown as private

abdelkareem — Mon, 06 Jun 2022 12:09:23 GMT

Hello,

I have a galaxy S9 phone that I bought 4 years ago from Poland. I have recently moved to Cambridge. I bought EE SIM. However, my phone is showing all calling numbers as private. Any ideas how to fix this?

Re: Calling numbers are shown as private

Chris_B — Mon, 06 Jun 2022 12:47:57 GMT

@abdelkareem you need to call customer services and request that they reset your line.

Re: Calling numbers are shown as private

Jon_K — Mon, 06 Jun 2022 13:03:18 GMT

Hi @abdelkareem.

Welcome to the community.

Is this happening with incoming or outgoing calls?

Jon

Re: Calling numbers are shown as private

abdelkareem — Mon, 06 Jun 2022 17:14:50 GMT

Only for incoming calls.

Re: Calling numbers are shown as private

abdelkareem — Mon, 06 Jun 2022 17:16:32 GMT

Thanks @Chris_B ! I have just called custo.er services. We agreed to get a new SIM. I will try it

Re: Calling numbers are shown as private

Jon_K — Tue, 07 Jun 2022 06:52:53 GMT

Thanks @abdelkareem.

Let us know how you get on with the new SIM.

Jon