topic Jump to Contract and 6 month without roaming in Mobile Services

Jump to Contract and 6 month without roaming

PR09 — Sun, 05 Jun 2022 08:21:26 GMT

Switched from Pay as GO to contract. International roaming has disappeared. The problem was - to buy plane tickets - did not come SMS from the bank.
Went to the EE office. They said - wait 6 months, then you can turn it on. But everything worked for Pay as Go.
Can this be fixed earlier than in 6 months?

Re: Jump to Contract and 6 month without roaming

PR09 — Sun, 05 Jun 2022 08:46:25 GMT

and connection 4G just... no LTE, no 5G

This is not good business:((((

Re: Jump to Contract and 6 month without roaming

Schockwave — Sun, 05 Jun 2022 10:42:03 GMT

@PR09 , I would suggest you speak to customer service, you can ring them on 150 if you are in the UK.

I take it, you changed your pay as you go to a contract whilst in this country and that is where you are now?

How old is your SIM card and do you have a 5G enabled phone, as older phones are not 5G enabled, and if you have had your SIM card for several years, you may need a replacement SIM card?

Re: Jump to Contract and 6 month without roaming

James_B — Sun, 05 Jun 2022 11:25:51 GMT

Hi @PR09,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check your eligibility to add roaming to your account if you get in touch.

James

Re: Jump to Contract and 6 month without roaming

Chris_B — Sun, 05 Jun 2022 13:05:33 GMT

@PR09 You need to be in a 5G area to get 5G and your device needs to support 5G and LTE is 4G.

Re: Jump to Contract and 6 month without roaming

PR09 — Mon, 06 Jun 2022 12:52:59 GMT

I'm in London. There is a 5G network here. The device is an iPhone 13Pro. But in my phone, the choice is only 3G or 4G.

Re: Jump to Contract and 6 month without roaming

Schockwave — Mon, 06 Jun 2022 12:55:09 GMT

@PR09 , how long have you had your SIM card, as old SIM cards do not have 5G and may need a replacing?

Re: Jump to Contract and 6 month without roaming

PR09 — Mon, 06 Jun 2022 13:17:50 GMT

There is an eSIM.

Re: Jump to Contract and 6 month without roaming

Schockwave — Mon, 06 Jun 2022 13:38:16 GMT

@PR09 , I take it you are using a E-sim rather than a physical SIM card? You should get 5G with that phone, so not sure why you are not. Have you spoken to customer service?