No signal in the USA

Tyack15 — Fri, 03 Jun 2022 12:22:38 GMT

Hi, I'm in the USA but don't have any signal. I can't call the helpline, the online chat invitation never appears (no matter how long I wait) and I don't have Skype to call the helpline that way. Can anyone help?

Re: No signal in the USA

Northerner — Fri, 03 Jun 2022 12:30:24 GMT

Hi @Tyack15

Log into WiFi and install Skype if you need to call EE. You will need to activate roaming and international calls on your account. Try:

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls.

Roaming costs in USA can be found here:

https://ee.co.uk/help/help-new/roaming-costs/countries/usa

Thanks

topic Re: No signal in the USA in Mobile Services

No signal in the USA

Re: No signal in the USA