topic Re: Roaming not working in spain in Mobile Services

Roaming not working in spain

Eeuser5973 — Fri, 03 Jun 2022 00:20:36 GMT

My data was working for my first day in Spain however from the second day onwards it has stopped. It says I have 4g and signal but it isn’t working. Everyone else is able to use there phones okay here. I have all the right settings on for roaming yet is still not working

Re: Roaming not working in spain

XRaySpeX — Fri, 03 Jun 2022 00:44:21 GMT

@Eeuser5973 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming not working in spain

Leanne_T — Fri, 03 Jun 2022 05:45:11 GMT

Hi @Eeuser5973

Thanks for coming here.

Can you make calls and send texts?

Have you tried connecting to another mobile network?

Thanks 🙂

Leanne.

Re: Roaming not working in spain

Eeuser5973 — Fri, 03 Jun 2022 08:13:10 GMT

@Leanne_T

I can’t make calls or texts at all I don’t think and I’ve tried connecting to all networks available

Re: Roaming not working in spain

Eeuser5973 — Fri, 03 Jun 2022 08:20:04 GMT

@XRaySpeX

I am on a contract and used it in the uk before I can abroad. I’ve texted roaming to 150, I’ve rebooted my phone a number of times and all settings are ticked for roaming.

Re: Roaming not working in spain

Northerner — Fri, 03 Jun 2022 12:39:56 GMT

Hi @Eeuser5973

On your phone under connection settings is data roaming activated?
If you have an iPhone try resetting your network settings.
Now checking the EE app is roaming, international calls and text active?

If all the above is active then you'll need to speak to EE CS.

Thanks