topic Re: Unable to activate roaming 120 minutes. in Mobile Services

Unable to activate roaming 120 minutes.

Samstthomas — Wed, 01 Jun 2022 21:58:29 GMT

I am unable to activate roaming 130 minutes neither through text nor online. Can you please help.

XRaySpeX — Wed, 01 Jun 2022 22:10:51 GMT

What do you mean by you can't activate roaming mins? Are you roaming now & can't make calls or you cannot order a roaming mins. add-on?

Samstthomas — Wed, 01 Jun 2022 22:12:55 GMT

I could not order roaming minutes. I texted 120ROAM to 150. There was no response. When I tried through app, it says the order didn’t go through.

XRaySpeX — Wed, 01 Jun 2022 22:28:19 GMT

Sorry, I'm not aware of "120ROAM". Where do you see it offered? I only know of the 60 mins. pm Call From Anywhere. Where are you?

Samstthomas — Wed, 01 Jun 2022 22:53:32 GMT

I am travelling to India. It’s on the website, app and in fact customer care advised me couple of days to text 120ROAM. For the plan

XRaySpeX — Wed, 01 Jun 2022 23:05:58 GMT

Where is it on website? Linky please?

Samstthomas — Wed, 01 Jun 2022 23:10:52 GMT

I have attached the screenshot of the app above

Samstthomas — Wed, 01 Jun 2022 23:16:23 GMT

It’s on the section Add ons Roaming and then last on the list

XRaySpeX — Wed, 01 Jun 2022 23:39:17 GMT

May I have the link please from the website? I don't have your app.

Samstthomas — Thu, 02 Jun 2022 00:10:02 GMT

Sorry can’t find the link.

Samstthomas — Thu, 02 Jun 2022 03:07:05 GMT

Sorted itself out. Thanks

Leanne_T — Thu, 02 Jun 2022 07:50:29 GMT

Thanks for letting us know @Samstthomas.

If you have a pay monthly account, please check your set up for roaming in your My EE account.

Leanne.