topic Re: Changes for EE customers roaming in the EU in Mobile Services

Re: Changes for EE customers roaming in the EU

spyross — Tue, 31 May 2022 18:36:58 GMT

If you add the roaming abroad pass for the days you are abroad will you still be paying the £2 daily?

Thanks

Re: Re: Changes for EE customers roaming in the EU

XRaySpeX — Tue, 31 May 2022 18:50:32 GMT

No, @spyross , it's 1 or the other.

Re: Re: Changes for EE customers roaming in the EU

spyross — Tue, 31 May 2022 18:56:12 GMT

So any days really spend in the EU is worth adding it on and then by coming back removing it, right?

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Re: Re: Changes for EE customers roaming in the EU

XRaySpeX — Tue, 31 May 2022 18:59:05 GMT

@spyross : Right! You'll pay for it pro-rata.

Re: Re: Changes for EE customers roaming in the EU

spyross — Tue, 31 May 2022 19:04:12 GMT

Thanks!
And does that mean I will be paying only the equivalent amount of the days I've added the addon correct? It's unfair though as my contract was before july 2021 and I just renewed it to have the 5G coverage. As doctor travelling abroad, I should have been told about this. I would have never had agreed..

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Re: Re: Changes for EE customers roaming in the EU

XRaySpeX — Tue, 31 May 2022 19:16:00 GMT

@spyross : ~~If your current contract started before 07/07/2021 you don't need either add-on. You may use your usual UK allowances in EU w/out any extra charges for roaming~~.

As you have just upgraded your contract, your current contract didn't started before 07/07/2021 & therefore you will need to pay £2 / day or buy the Roam Abroad Pass.

Re: Re: Changes for EE customers roaming in the EU

spyross — Tue, 31 May 2022 19:13:12 GMT

Apparently, I was deceived and renewed in Feb 2022. Noone mentioned that I would look my free EU roaming 🙁 Same plan, same money with instead of 4G with 5G which does not even work.

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Re: Re: Changes for EE customers roaming in the EU

XRaySpeX — Tue, 31 May 2022 19:18:09 GMT

@spyross : These EU roaming charges were announced well before Feb. 2022.