topic Re: Incoming callers say my number is unavailable in Mobile Services

Incoming callers say my number is unavailable

Cr123 — Fri, 21 May 2021 17:40:59 GMT

Today when any EE contacts or numbers ring me they are told my number is unavailable or unobtainable

other network numbers can ring me no problems. Tried Tesco mobile, vodaphone, O2 and they all ring even though they are not stored in my contacts

strangely, my mother is on EE PAYG and can ring me - contract EE phones cannot

EE Numbers can still FaceTime and SMS message me.

i can ring them, FaceTime and message.

I have rang EE and a level 2 technician will ring me back.

I have reset the network - EE have refreshed from their end too

i have turned the phone off on

i have checked no numbers have been accidentally blocked

i have checked phone settings such as do not disturb, incoming calls to ALL

its phone XR

has anyone else has a similar problem

I really don’t want to have to factory reset the phone as I have too many photos that won’t fit in my cloud storage plan

Re: Incoming callers say my number is unavailable

XRaySpeX — Fri, 21 May 2021 18:04:07 GMT

Today? Was it OK before today?

Have you recently ported your no. to EE?

Re: Incoming callers say my number is unavailable

Cr123 — Fri, 21 May 2021 18:07:26 GMT

No, I have had this number for over 10 years with orange then EE.

It was ok before today

Re: Incoming callers say my number is unavailable

XRaySpeX — Fri, 21 May 2021 18:15:32 GMT

When did you switch from Orange to EE?

Re: Incoming callers say my number is unavailable

Cr123 — Fri, 21 May 2021 18:19:42 GMT

Hi I switched over 10 years ago

I have been with EE Since 2002 with exactly the same number

Re: Incoming callers say my number is unavailable

Cr123 — Fri, 21 May 2021 18:27:21 GMT

Also

why can NON EE numbers ring me and get through? But EE contracted numbers cannot.

plus I can call EE and non EE

Re: Incoming callers say my number is unavailable

Christopher_G — Sat, 22 May 2021 07:14:50 GMT

Hi @Cr123

Welcome to the community.

It's good to know that the level 2 technical team are on the case, hopefully they can get to the bottom of it soon.

Keep us posted on what happens.

Chris

Re: Incoming callers say my number is unavailable

Cr123 — Sun, 23 May 2021 08:07:44 GMT

Yes it’s sorted now

It was an EE problem

they had to refresh and do something from their end with my SIM card

Re: Incoming callers say my number is unavailable

Leanne_T — Sun, 23 May 2021 08:11:55 GMT

Thanks for letting us know this is now sorted for you @Cr123

Have a lovely day 🙂

Leanne.