topic Re: Making and receiving International calls in Mobile Services

Making and receiving International calls

Okckid1963 — Mon, 25 Jan 2021 15:10:22 GMT

I've recently moved back to the USA but still using my phone as i'm still in contract. Most of my usage is within a WiFi environment but need to make the odd outbound call or text message outside of Wifi etc. At the moment, i'm nit able to make call or sent texts. Not sure if I need an upgrade package with EE or not. Happy for any feedback to help me overcome this. Many thanks in advance.

Tim

Re: Making and receiving International calls

XRaySpeX — Mon, 25 Jan 2021 15:17:49 GMT

@Okckid1963 : Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Account Settings / Control Content / Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

You might want to buy the What is the Roam Further Pass? for £10 pm to use your UK allowances in the US.

Re: Making and receiving International calls

Okckid1963 — Mon, 25 Jan 2021 15:59:19 GMT

Nice one.
Thanks for the feedback on this. I think I've sorted it now.

Re: Making and receiving International calls

Leanne_T — Mon, 25 Jan 2021 16:02:58 GMT

Great news @Okckid1963

If you need any further help, please let us know 🙂

Leanne.

Re: Making and receiving International calls

XRaySpeX — Mon, 25 Jan 2021 16:11:47 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.