https://community.ee.co.uk/t5/Gaming/PS5-upgrade/m-p/1642392#M18813 <P>I received my PS5 console more than 3 weeks ago and I still have not received my enhanced trade in code for my old PS4. When will I receive this?</P> Sun, 27 Sep 2026 09:47:38 GMT TomPainter 2026-09-27T09:47:38Z https://community.ee.co.uk/t5/Gaming/PS5-upgrade/m-p/1642392#M18813 <P>I received my PS5 console more than 3 weeks ago and I still have not received my enhanced trade in code for my old PS4. When will I receive this?</P> Sun, 27 Sep 2026 09:47:38 GMT https://community.ee.co.uk/t5/Gaming/PS5-upgrade/m-p/1642392#M18813 TomPainter 2026-09-27T09:47:38Z https://community.ee.co.uk/t5/Gaming/PS5-upgrade/m-p/1642407#M18814 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5057657">@TomPainter</a></SPAN>,</P> <P>Welcome to the community.</P> <P>I hope you are enjoying your new PS5.</P> <P>The enhanced trade in code should be received within 14 days of the console arriving, sent via email. If it hasn't come through after that time I would recommend giving us a call so it can be chased for you.</P> <P>If you added the console to your mobile bill, please give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides a call</A>.</P> <P>If you bought it outright or on EE finance, contact our electronics team on 0800 079 0062 so they can help get it sorted.</P> <P>Michael</P> Sun, 27 Sep 2026 11:57:55 GMT https://community.ee.co.uk/t5/Gaming/PS5-upgrade/m-p/1642407#M18814 Michael_D 2026-09-27T11:57:55Z