Orders

Travis177 — Wed, 23 Sep 2026 16:13:27 GMT

On Monday, I ordered an Xbox series X to be added to my phone bill and was excited to see it would arrive within 1-3 days - right in time for the upcoming game release.

After not receiving a confirmation nor any correspondence from DPD, I called EE wondering about how I can track my delivery. The man on the phone assured me that even though it was open it would be with me by the 23rd September.

Unfortunately, I still hadn’t received any correspondence so called back again. After going through to customer service, I was told that I would not receive the Xbox today or tomorrow and thus missing the game release. Also showing the 1-3 day promise was false.
I have tried to cancel the order to no avail, and the man on the phone said ‘it was valid why I was cancelling as he will be playing the game too’ adding to my frustration.

I have been a loyal EE customer and never had any issues: further I have my IPhone Pro max and switch through them so feel extremely disappointed by this given how much I already pay to EE. This experience has made me seriously question whether renewing my contract with EE is worth while.

Had I not called today I would have just been waiting to receive an Xbox that was no where to be seen whilst still paying for it. ( something I am still doing because I’m unable to cancel)

Re: Orders

Christopher_G — Thu, 24 Sep 2026 07:28:49 GMT

Hi @Travis177

Welcome to the community.

I'm really sorry to hear of your experience with this and understand your frustration. You've done the right thing in speaking with our customer support team to check the order. If you're not happy with how things are progressing through that route, I recommend filling in our complaint form. That way, our complaints team will look into this and do their best to find a solution for you.

Please keep us updated on what happens.

Chris

topic Orders in Gaming

Orders

Re: Orders