topic Re: Missing Wolverine PS5 Preorder Code in Gaming

Missing Wolverine PS5 Preorder Code

sunny_xo — Tue, 15 Sep 2026 13:28:27 GMT

Hi all did anyone else preorder the game from EE? If so, where did you find the code?

Re: Missing Wolverine PS5 Preorder Code

sunny_xo — Tue, 15 Sep 2026 13:46:31 GMT

Hi all did anyone else preorder the game from EE? If so, where did you find the code?

Re: Missing Wolverine PS5 Preorder Code

Katie_J — Tue, 15 Sep 2026 15:50:45 GMT

Hello @sunny_xo.

Is this the game you wish to order?

If yes, this is available now.

Katie

Re: Missing Wolverine PS5 Preorder Code

sunny_xo — Tue, 15 Sep 2026 15:54:18 GMT

Thats correct but I have already ordered it.

It was supposed to come with a code for some extra stuff for preordering it but I have not received anything to my phone/email. Are you able to assist?

Thanks.

Re: Missing Wolverine PS5 Preorder Code

Katie_J — Tue, 15 Sep 2026 16:07:08 GMT

Thanks for confirming @sunny_xo.

Great to know you have ordered this successfully.

I can't see any information regarding the gifts.

Please give us a call and our team will be able to look into this for you.

Katie

Re: Missing Wolverine PS5 Preorder Code

Deivis23 — Tue, 15 Sep 2026 17:57:49 GMT

Hello I am missing too but I don't have ee contract I just ordered the game from ee

Re: Missing Wolverine PS5 Preorder Code

Iain-C86 — Tue, 15 Sep 2026 19:19:01 GMT

Same, pre orderee months ago got the game today however no email with bonus code, it was clearly stated on the game page it would have pre order bonus!

Re: Missing Wolverine PS5 Preorder Code

Christopher_G — Wed, 16 Sep 2026 13:53:59 GMT

Hi @Deivis23 & @Iain-C86

Welcome to the community.

I believe bonus codes are usually sent out by email. Please check your inbox and spam/junk folder to see if you received an email about it. If you haven't, I recommend following @Katie_J's advice and speak with our customer support team so they can look into it for you.

Chris

Re: Missing Wolverine PS5 Preorder Code

Iain-C86 — Wed, 16 Sep 2026 14:15:33 GMT

Hey,

I called this morning advised of a backlog, still no code sent advised to wait 48 hours but up to 14 days, if it isnt in by day 7 il call back, this is the first time i have never recieved the code on the delivery date for a game.

Re: Missing Wolverine PS5 Preorder Code

Spineles — Fri, 18 Sep 2026 10:59:59 GMT

Has anyone had a resolution to.this issue as I'm also missing the pre order bonus code?

Re: Missing Wolverine PS5 Preorder Code

Leanne_T — Fri, 18 Sep 2026 13:15:41 GMT

Hi there @Spineles

If you've checked your junk/spam emails and not received the code, please get in touch with our customer support team so they can look into it for you.

Leanne.

Re: Missing Wolverine PS5 Preorder Code

sunny_xo — Fri, 18 Sep 2026 13:20:08 GMT

No, still nothing. I dont think they're gonna send us the codes sadly 😕

Re: Missing Wolverine PS5 Preorder Code

Iain-C86 — Fri, 18 Sep 2026 13:20:22 GMT

I did they said wait a couple of days which it bas been now still

nothing, i will be calling again on Monday as want this resolved.

Re: Missing Wolverine PS5 Preorder Code

Iain-C86 — Fri, 18 Sep 2026 13:34:37 GMT

Unacceptable its a pre order bonus

Re: Missing Wolverine PS5 Preorder Code

IsabellaS — Sun, 27 Sep 2026 12:39:32 GMT

Hi Sunny,

How did you resolve this? As I haven't received my code either? Unfortunately can’t get in touch with EE support and chat bot doesn’t assist. Very disappointing.

Re: Missing Wolverine PS5 Preorder Code

sunny_xo — Mon, 28 Sep 2026 13:37:16 GMT

Yes they sent me a text message a few days ago with the code. I'd check that