topic PlayStation portal hot spotting in Gaming

PlayStation portal hot spotting

Mitch1875 — Mon, 03 Aug 2026 19:32:47 GMT

Hi, we have a PS portal, can connect to our home EE broadband and then connect to our pS5.

when away from the home WiFi I can connect to my personal hotspot (EE) on the portal, I get a tick on the internet connection page, but the portal does not connect to the PS5, it just continually says connecting and then times out to a something went wrong message.

Hotspot works fine with other devices.

i read things about ipv6 ipv4 etc but tried everything

Re: PlayStation portal hot spotting

Leanne_T — Tue, 04 Aug 2026 11:47:35 GMT

Hi @Mitch1875

Thanks for coming back to the community.

Can you try and hotspot the PS Portal to a different device to see if this works?

The How to troubleshoot issues on your PS Portal (UK) support page has some steps to try.

Leanne.

Re: PlayStation portal hot spotting

Mitch1875 — Tue, 04 Aug 2026 12:10:34 GMT

Thanks Leanne, will try that later; from further reading it appears that my EE mobile hotspot is NAT type 3, and the portal needs NAT type 2 .

Not sure if there is a workaround for this ?

Re: PlayStation portal hot spotting

Leanne_T — Tue, 04 Aug 2026 12:40:34 GMT

Hi @Mitch1875

If the steps don't help to get you connected, PlayStation Support are best placed to help and go through what is needed.

There is a link to contact them directly at the bottom of the page.

Leanne.