https://community.ee.co.uk/t5/Gaming/Charge-for-Xbox/m-p/1623685#M18593 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3704062">@Emmacopp</a>&nbsp; This is a public forum not custom support no one here knows who you are or has access to your account. You need to call customer support to have this resolved.&nbsp;</P> Mon, 15 Jun 2026 07:13:08 GMT Chris_B 2026-06-15T07:13:08Z https://community.ee.co.uk/t5/Gaming/Charge-for-Xbox/m-p/1623666#M18592 <HR /><P><SPAN>refund, you could send something like this:</SPAN></P><P>&nbsp;</P><P><SPAN>I am contacting you regarding charges for my Xbox Game Pass subscription. When I spoke to a representative previously, I was informed that I would receive 6 months free as part of a promotional offer. However, I have noticed that I was charged last month and again this month.</SPAN></P><P>&nbsp;</P><P><SPAN>When I called previously to claim my promotional pack, I was advised that the issue would be investigated and that I would receive 6 months free. Given the charges that have since been taken, I would like this matter reviewed and request a refund for any incorrect charges.</SPAN></P><P>&nbsp;</P><P><SPAN>Please could you investigate my account and confirm the status of the promotional offer and any refund due.</SPAN></P> Sun, 14 Jun 2026 21:21:25 GMT https://community.ee.co.uk/t5/Gaming/Charge-for-Xbox/m-p/1623666#M18592 Emmacopp 2026-06-14T21:21:25Z https://community.ee.co.uk/t5/Gaming/Charge-for-Xbox/m-p/1623685#M18593 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3704062">@Emmacopp</a>&nbsp; This is a public forum not custom support no one here knows who you are or has access to your account. You need to call customer support to have this resolved.&nbsp;</P> Mon, 15 Jun 2026 07:13:08 GMT https://community.ee.co.uk/t5/Gaming/Charge-for-Xbox/m-p/1623685#M18593 Chris_B 2026-06-15T07:13:08Z