topic Re: Ee gamecard says not found in Gaming

Ee gamecard says not found

Ja-Keeler — Wed, 13 May 2026 14:41:16 GMT

So I bought an Xbox ally bundle that should come with a £50 gamecard. Which I received the code and pin for but when I enter this into the EE gaming site on both check balance and at check out it shows not found.

I have spoken to customer services who have escalated this and all they did was send the same code which still doesn't work. I know it's just a bonus thing but honestly at this point it's the principle they advertise a free £50 gamecard with the bundle and it hasn't been delivered my next point of contact will be with trading standards as this could be false advertising.

Re: Ee gamecard says not found

Alex_H — Wed, 13 May 2026 17:24:45 GMT

Hi @Ja-Keeler,

Welcome to the EE Community

I am sorry to hear you are having an issue redeeming your EE Gamecard, if you have purchased a bundle which included it you are certainly entitled to it. If there is an issue with the card then an agent would need to escalate it to the product support team for further help.

I am sorry it has not been resolved the first time you got in touch, when you get a chance I would recommend getting back in touch to let one of our guides know it has not worked.

Alex

Re: Ee gamecard says not found

Ja-Keeler — Fri, 15 May 2026 08:32:41 GMT

Why has some random person marked this as solved this has not been solved.

Re: Ee gamecard says not found

Ja-Keeler — Fri, 15 May 2026 08:40:28 GMT

Hi Alex,

I have contacted customer services 4 times and been passed pillar to post I have emailed blackhawk which your partner company running your game store and still no joy. And now you're patronising tone is rather offensive honestly I'm not a toddler I am a paying customer that has a full time job and doesn't have the time to be calling customer services every couple days for 2 or 3 hours a time. How about you don't illegally advertise a service you can't provide and then declare yourselves as right and the issue is solved. There are quite a few posts on here of customers not recieving/received codes that don't work perhaps you fix these issues.

Thanks

Re: Ee gamecard says not found

Rach_H — Fri, 15 May 2026 11:36:31 GMT

Hi @Ja-Keeler,

I've popped you through a Private Message so we can work to get this resolved.

Rach