topic Re: Consistent packet loss on PC games and browsers also internet disconecting in Gaming

Consistent packet loss on PC games and browsers also internet disconecting

Chaz1232432 — Fri, 03 Apr 2026 21:29:49 GMT

Since December i have experienced consistent packet loss on my pc so i had to resolve to a 3rd party app on my pc called ''Exit lag' this has fixed the problem but means i have to pay monthly just so i do not experience these problems i just wish i could fix it PLEASE HELP Me

i also have a problem with my phone the internet sometimes just disconnects randomly but the main problem is the consistent packet loss

Re: Consistent packet loss on PC games and browsers also internet disconecting

Northerner — Fri, 03 Apr 2026 21:32:49 GMT

Hi @Chaz1232432

Which router do you own and which internet services/plan do you have.

Thanks

Re: Consistent packet loss on PC games and browsers also internet disconecting

Chaz1232432 — Fri, 03 Apr 2026 21:37:50 GMT

my router is ee-qgc2jg

what do you you mean by internet services

Re: Consistent packet loss on PC games and browsers also internet disconecting

XRaySpeX — Fri, 03 Apr 2026 21:38:38 GMT

Is the phone you refer to a landline or a mobile phone?

Re: Consistent packet loss on PC games and browsers also internet disconecting

Chaz1232432 — Fri, 03 Apr 2026 21:39:53 GMT

it is a mobile phone

Re: Consistent packet loss on PC games and browsers also internet disconecting

Northerner — Fri, 03 Apr 2026 21:41:42 GMT

Router = type https://ee.co.uk/help/device-help/compare-our-smart-hubs

Service= fibre package, mobile broadband etc

Is your pc connected via ethernet or WiFi. If WiFi is this WiFi 7.

Thanks

Re: Consistent packet loss on PC games and browsers also internet disconecting

XRaySpeX — Fri, 03 Apr 2026 21:41:58 GMT

No, that's not your router but just its WiFi SSID.

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Consistent packet loss on PC games and browsers also internet disconecting

Chaz1232432 — Fri, 03 Apr 2026 21:45:47 GMT

it is a smart hub the service is fibre package it is connected via ethernet but i can also use wireless and i still struggle with packet loss on pc

Re: Consistent packet loss on PC games and browsers also internet disconecting

XRaySpeX — Fri, 03 Apr 2026 21:47:00 GMT

Which Smart Hub? There are several. Please be specific,

Re: Consistent packet loss on PC games and browsers also internet disconecting

Chaz1232432 — Fri, 03 Apr 2026 21:49:37 GMT

it is the EE Smart Hub Plus

Re: Consistent packet loss on PC games and browsers also internet disconecting

Chaz1232432 — Fri, 03 Apr 2026 21:57:22 GMT

it is the EE Smart Hub Plus (Smart Hub 6)

it looks like this https://www.techadvisor.com/wp-content/uploads/2022/06/ee-smart_router_04a.jpg?quality=50&strip=all

Re: Consistent packet loss on PC games and browsers also internet disconecting

XRaySpeX — Sat, 04 Apr 2026 01:17:32 GMT

That, as shown here:

is not a Smart Hub Plus at all. It is the EE Smart Router introduced many years ago mainly to handle G.Fast BB.

Do you have G.Fast BB? Is your plan EE Fibre Max? What speed is your BB? Could it be either 150 or 300 Meg, approx?