topic Re: Xbox series X and ultimate game pass 12 months and £160 in Gaming

Xbox series X and ultimate game pass 12 months and £160

Aaron103 — Wed, 28 Jan 2026 12:36:45 GMT

I bought this bundle last week, 8 days ago! I got the £160 EE Credit thing but nothing about the 12 month Ultimate pass, where is the pass?

I’ve since bought a month thinking it would come through by now but nothing.

anyone any ideas what’s going on? Or how I get the pass?

Re: Xbox series X and ultimate game pass 12 months and £160

Peter_W — Wed, 28 Jan 2026 15:03:03 GMT

Hey @Aaron103.

Welcome to the Community!

Did you purchase this bundle outright, or have you paired it with a mobile number to pay for monthly?

If it's the latter, can you please log in to your account either online or via the EE app, and see if this is showing in your add-ons?

Peter

Re: Xbox series X and ultimate game pass 12 months and £160

Aaron103 — Wed, 28 Jan 2026 15:48:07 GMT

Hi;

this has now been resolved with EE over the phone ☺️

Re: Xbox series X and ultimate game pass 12 months and £160

Peter_W — Wed, 28 Jan 2026 16:14:54 GMT

Cheers @Aaron103, I'm really glad to hear our team managed to get this sorted out for you 😊

Thanks for taking the time to come back and let us know, too!

Peter

Re: Xbox series X and ultimate game pass 12 months and £160

Pandorac — Wed, 25 Mar 2026 16:21:12 GMT

Hi Aaron how did you managed to redeem your £160 ee game pass. I am having no luck. They sent me a link and now I’m paying 22.99 a month. I was under the impression it was a free game pass as that’s what it says.

Re: Xbox series X and ultimate game pass 12 months and £160

Katie_B — Wed, 25 Mar 2026 18:31:05 GMT

Hello @Pandorac.

Thanks for coming here.

What package did you purchase?

Does your confirmation email contain any information about the Game Pass?

Speak soon,

Katie

Re: Xbox series X and ultimate game pass 12 months and £160

Aaron103 — Wed, 25 Mar 2026 18:51:11 GMT

Hi, I had to ring EE and they added the Game Pass on for me manually