topic Re: Xbox gaming pass ee in Gaming

Xbox gaming pass ee

Scotts1 — Fri, 27 Feb 2026 21:01:14 GMT

Had a Xbox gaming pass from ee but have since closed my ee account, my son is trying to renew his pass or cancel it but it won’t let him keeps taking us to ee page, spoke to someone at ee who said we need to do it via Microsoft but I’m going round in circles can anyone help?

Re: Xbox gaming pass ee

XRaySpeX — Fri, 27 Feb 2026 22:51:24 GMT

If you've cancelled your EE a/c associated with xBox gaming pass than you no longer have that pass & so can't renew it. You need to take out a fresh 1 with MS.

Re: Xbox gaming pass ee

Peter_W — Sat, 28 Feb 2026 10:19:07 GMT

Hey there, @Scotts1.

Welcome to the Community 😊

I'm keen to look into what we can do with this one, so I've just sent you over a private message.

Speak soon

Peter

Re: Xbox gaming pass ee

Scotts1 — Mon, 02 Mar 2026 19:05:41 GMT

We are trying but it will not let us manage the pass in anyway on the Xbox

We press manage on the Xbox and it just takes us directly to EE web page which sends us in circles and doesn’t offer any help, I’ve tried Googling removing the pass but still no luck it’s as if the pass is still active but it’s not working so my son has no access to all his games until we can figure out a way to get rid and get a new one, doesn’t even let us buy a new one either just says not available to you

Re: Xbox gaming pass ee

Scotts1 — Mon, 02 Mar 2026 19:06:36 GMT

Any joy at all Peter?

Thanks