topic Re: Bought a £25 Xbox gift card on EE gaming site, no code has come through in Gaming

Bought a £25 Xbox gift card on EE gaming site, no code has come through

Aaron103 — Wed, 28 Jan 2026 12:39:31 GMT

Having a few issues it seems with this EE thing.

i bought a £25 gift card over 3 hours ago, no code has been received however I have a confirmation email.

normally it comes through within a minute.

anyone help me with how I get it cause FIFA 26 is gonna be back to full price before I get this

Re: Bought a £25 Xbox gift card on EE gaming site, no code has come through

Chris_B — Wed, 28 Jan 2026 13:16:00 GMT

@Aaron103 have you checked your spam folder ?

Re: Bought a £25 Xbox gift card on EE gaming site, no code has come through

Aaron103 — Wed, 28 Jan 2026 13:20:28 GMT

Yeah, nothings there!

I’ve bought 3 things off it before and it gives me a code within a minute from the confirmation email but I’ve only had the confirmation email nothing else

Re: Bought a £25 Xbox gift card on EE gaming site, no code has come through

Leanne_T — Wed, 28 Jan 2026 15:52:22 GMT

Hi there @Aaron103

Thanks for coming to the community.

If you've not received the gift card code, you can contact us using the Contact Us page and the team will get this looked into for you.

Leanne.

Re: Bought a £25 Xbox gift card on EE gaming site, no code has come through

Aaron103 — Thu, 29 Jan 2026 16:29:59 GMT

What’s the turn around time on this?

Re: Bought a £25 Xbox gift card on EE gaming site, no code has come through

Michael_D — Fri, 30 Jan 2026 08:58:03 GMT

If you give our team a call @Aaron103, they'll get everything checked out for you, and let you know of any timescales if they need to chase it for you.

Michael