https://community.ee.co.uk/t5/Gaming/Faulty-ps5/m-p/1595336#M18328 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1372212">@Flippo2605</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that you have a problem with your new PS5.</P> <P>If you're still within the first 30 days of the agreement, our <A href="https://ee.co.uk/contact-ee" target="_blank">customer support team</A> should be able to transfer you through to our supply chain team to discuss an exchange.</P> <P>Chris</P> Thu, 15 Jan 2026 09:20:00 GMT Christopher_G 2026-01-15T09:20:00Z https://community.ee.co.uk/t5/Gaming/Faulty-ps5/m-p/1595242#M18327 <P>So less than 1 week of ordering a ps5 through add to bill and finding theres a clicking noise coming from the unit i have to now go theough Sony for repair. I dont understand as ill be billed for the first month and not being able to use it? I have to say its seems a little shambolic&nbsp;</P> Wed, 14 Jan 2026 18:03:17 GMT https://community.ee.co.uk/t5/Gaming/Faulty-ps5/m-p/1595242#M18327 Flippo2605 2026-01-14T18:03:17Z https://community.ee.co.uk/t5/Gaming/Faulty-ps5/m-p/1595336#M18328 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1372212">@Flippo2605</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that you have a problem with your new PS5.</P> <P>If you're still within the first 30 days of the agreement, our <A href="https://ee.co.uk/contact-ee" target="_blank">customer support team</A> should be able to transfer you through to our supply chain team to discuss an exchange.</P> <P>Chris</P> Thu, 15 Jan 2026 09:20:00 GMT https://community.ee.co.uk/t5/Gaming/Faulty-ps5/m-p/1595336#M18328 Christopher_G 2026-01-15T09:20:00Z