https://community.ee.co.uk/t5/Gaming/Return-PS5/m-p/1592638#M18290 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4921028">@Tealec</a>&nbsp; you will need to speak to customer support about this as this is a public forum that has no access to your account and cannot confirm what has been told to you.&nbsp;</P> Sat, 03 Jan 2026 11:19:05 GMT Chris_B 2026-01-03T11:19:05Z https://community.ee.co.uk/t5/Gaming/Return-PS5/m-p/1592634#M18289 <P>I received a ps5 which has since developed a fault. I spoke with an EE representative on the phone last Monday and he &nbsp;processed the return of the faulty console and a new console to be delivered at the same time. He said that DPD would deliver on Monday (5th Jan) and take my old console back. I’ve not had any email confirmation of the above or a message from DPD about the delivery on Monday. Could you advise if this is all in hand please?&nbsp;</P> Sat, 03 Jan 2026 10:48:37 GMT https://community.ee.co.uk/t5/Gaming/Return-PS5/m-p/1592634#M18289 Tealec 2026-01-03T10:48:37Z https://community.ee.co.uk/t5/Gaming/Return-PS5/m-p/1592638#M18290 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4921028">@Tealec</a>&nbsp; you will need to speak to customer support about this as this is a public forum that has no access to your account and cannot confirm what has been told to you.&nbsp;</P> Sat, 03 Jan 2026 11:19:05 GMT https://community.ee.co.uk/t5/Gaming/Return-PS5/m-p/1592638#M18290 Chris_B 2026-01-03T11:19:05Z