topic Re: Replacement Nintendo Switch 2 in Gaming

Replacement Nintendo Switch 2

Calumu222 — Fri, 26 Dec 2025 13:04:29 GMT

Hi,

I ordered a Nintendo switch 2 bundle with Pokemon Legends Z-A in November and didnt open it until yesterday for christmas. When i have opened it and tried to turn the console on it wont start. I have tried troubleshooting but nothing works.

I am wondering if it is possible to get a replacement and who to contact as i have tried contacting this number 0800 079 0323 today and i get an automated message back.

I also tried going to a store near me to see if they could do it but they said they cant.

Any help would be greatly appreciated.

Many thanks

Re: Replacement Nintendo Switch 2

Michael_D — Fri, 26 Dec 2025 15:08:32 GMT

Hi @Calumu222

Welcome to the community.

I can totally understand this is far from ideal when opening a Christmas present.

When you tried to call, what was the automated message that you heard? Some of departments are closed today but will be available again tomorrow.

Michael

Re: Replacement Nintendo Switch 2

Calumu222 — Fri, 26 Dec 2025 17:56:44 GMT

Hi Michael,

Sorry for the wait in reply. The automated message said something along the lines of "the office is closed during the festive period, please ring again during normal office hours.

I was going to try again in the morning anyway so hopefully someone is there.

Thanks for your help