topic Re: xbox series x with £160 ee game card in Gaming

xbox series x with £160 ee game card

Mat48 — Mon, 01 Dec 2025 11:27:42 GMT

i bought the xbox series x with the £160 ee game card about 2 weeks ago and haven't received the the code for the game card i have tried to contact them but didnt get through anyone know another way to get it

Re: xbox series x with £160 ee game card

Ritu_D — Mon, 01 Dec 2025 13:51:11 GMT

Hi @Mat48

Thanks for reaching out here on the community.

I am gutted to hear you still haven't received the code for your game card.

Have you tried texting EE Gamecard to 150?

Thanks

Ritu

Re: xbox series x with £160 ee game card

Mat48 — Mon, 01 Dec 2025 18:57:22 GMT

yes i did try that but didn’t give me anything at all

Re: xbox series x with £160 ee game card

Michael_D — Tue, 02 Dec 2025 09:05:07 GMT

Thanks for trying @Mat48

You'd normally get a text with the code within 2 working days of the console arriving.

If you've not had that and the text that @Ritu_D mentioned above hasn't worked, you'll need to give our customer service guides a call so they can bring up your account and chase the game card for you.

Michael

Re: xbox series x with £160 ee game card

Mat48 — Wed, 03 Dec 2025 16:16:53 GMT

what options on the call would i choose as in not good with them

Re: xbox series x with £160 ee game card

Debbie_G — Wed, 03 Dec 2025 18:32:23 GMT

Thanks for coming back to us, @Mat48.

When you call, you can either press 1 to use the visual service. Or select option 2, followed by option 1, option 1 and option 1 again. This should get you to one of our mobile guides, who will be able to help further.

Debbie