topic Re: Xbox x gift card and game pass not received in Gaming

Xbox x gift card and game pass not received

Lee0772 — Sat, 29 Nov 2025 14:29:44 GMT

Hi I got the Xbox x 5 days ago. But I did not receive the £80 gift card or the Xbox pass. Is there a way I could talk to some one as I can’t seem to find away to contact ee about this. Many thanks lee

Re: Xbox x gift card and game pass not received

Lesley_W — Sun, 30 Nov 2025 09:50:34 GMT

Hi @Lee0772

Thanks for coming to our community.

The gift card you are expecting, is this the EE Game Card?

This would be sent by text along with the Xbox Games Pass, and I'd expect you to have had this by now.

If you give our team a call and follow the option for billing they will be able to help. If you select the wrong option, our team will still be able to help or transfer you to the right place.

Lesley

Re: Xbox x gift card and game pass not received

Lee0772 — Sun, 30 Nov 2025 22:43:47 GMT

Thank you I have done this and they was very helpful. I will post the out come