topic Re: Xbox Game pass ultimate in Gaming

Xbox Game pass ultimate

Cpallo — Tue, 25 Nov 2025 15:59:01 GMT

I had xbox game pass ultimate as an add on, but not anymore. I want to change my subscription but neither EE or Microsoft say they can do this. Any ideas please

Re: Xbox Game pass ultimate

Christopher_G — Tue, 25 Nov 2025 18:40:24 GMT

Hi @Cpallo

Welcome to the community.

Was this as an add-on on your mobile account or broadband? What change are you looking to make?

Chris

Re: Xbox Game pass ultimate

Cpallo — Tue, 25 Nov 2025 20:29:40 GMT

It was an add on on a phone contract but it's not an add on now. I want to change down to just the xbox game pass

Re: Xbox Game pass ultimate

Lesley_W — Wed, 26 Nov 2025 12:37:04 GMT

Thanks for the extra info @Cpallo

What did our team say when you spoke to them and asked to change it?

Lesley

Re: Xbox Game pass ultimate

Cpallo — Wed, 26 Nov 2025 13:24:52 GMT

They said it had to be cancelled by someone else. I've spoken to Microsoft and they can't do it because it was taken out by a 3rd party.
Thanks

Sent from Outlook for Android<>

Re: Xbox Game pass ultimate

Lesley_W — Wed, 26 Nov 2025 15:48:58 GMT

I'm sorry our team weren't able to help when you got in touch @Cpallo

Are you currently being billed on your EE account for this, or direct with Microsoft?

Lesley

Re: Xbox Game pass ultimate

Cpallo — Wed, 26 Nov 2025 19:20:52 GMT

I am been billed by Microsoft Payments Unlimited Company, through PayPal. When I try managing my subscriptions on Microsoft it sends me to EE.

Sent from Outlook for Android<>

Re: Xbox Game pass ultimate

Linzi_H — Thu, 27 Nov 2025 11:01:49 GMT

Hi @Cpallo

If you're paying Microsoft through PayPal, then Microsoft would be the team that'd have access to your subscription information, so we'd need to direct you back to them for any changes you want to make, as EE wouldn't have access to this.

I know it may seem like a simple step, but it could be worth clearing your cookies and cache, just incase your browser history is remembering any out of date information.

Linzi