topic Re: Game Pass in Gaming

Game Pass

Pageppg — Fri, 14 Nov 2025 09:12:51 GMT

Has anybody had problems receiving their game pass activation email ?? I’ve been with EE since October 6 and still not receive the game pass activation email, 3phone cal over the last 5 weeks making inquiries and it now seems I’ll have to make a 4th call for more information on how when and where I can get a activation code or email

Re: Game Pass

Leanne_T — Fri, 14 Nov 2025 12:25:04 GMT

Hi there @Pageppg

I'm very sorry you've not received the email to activate the Game Pass.

If you have a mobile account, do you have the Game Pass add-on showing in your EE app?

When you last called our mobile guides, did they check this was set up at our end for you?

Speak soon 🙂

Leanne.

Re: Game Pass

Pageppg — Fri, 14 Nov 2025 20:28:18 GMT

Yes I have the game pass active button in the game section of the app , when I press activate it takes me to a T&cs page with a check box, i acknowledge the t&cs box and press continue and nothing happens I was also told when I last phoned id be contacted by the department that deals with the issue and a new email would be sent, should take 5-7 day, that’s was last Saturday morning

Re: Game Pass

Alex_H — Sat, 15 Nov 2025 13:31:52 GMT

@Pageppg It sounds like if nothing is happening after hitting continue on the ts and cs page that you are not actually being re-directed to the Microsoft website at all?

Have you tried following the activation process via a different browser and a different device to rule out any issues there?

If there are activation issues there is an x-box escalation form that our guides will send to help get it sorted, it does have a 7 working day timescale so it may be still in hand at the moment.

Alex

Re: Game Pass

Pageppg — Sat, 15 Nov 2025 14:42:52 GMT

Regardless of the error on the web link, I’ve made 3 calls to addresses the issue being told its up to 7 days to complete, so a total of 21 day and still on activation email or manual code, a very poor experience

Sent from Outlook for iOS<>

Re: Game Pass

Alex_H — Sun, 16 Nov 2025 15:15:04 GMT

@Pageppg I am sorry you have been unable to resolve it when getting in touch previously, I appreciate it can be frustrating.

If you try the weblink again using a different browser and also a different device and you are still encountering issues, getting in touch with one of our guides is the best step to take.

If you do feel you are not getting the help you need based on previous calls then you can submit a complaint online to help with resolving your issue.

Alex

Re: Game Pass

Pageppg — Tue, 18 Nov 2025 06:21:28 GMT

Would it not jut be easier to to send the original activation email or better still a manual activation code, I’ve used a alternative device to no avail, and also contacted EE for a 4th time with assurance from the advisor that it will be addressed, but it will take up to 5days, 😂 so far 4 calls and a total of 21days your doing really great at addressing the issue. There has been 2 complaints raised and closed and I do not know the outcome of either

Re: Game Pass

Lesley_W — Wed, 19 Nov 2025 09:22:42 GMT

Appreciate the update @Pageppg

I'm pleased someone is looking further into this. Do let us know when they get back to you and they can also make sure a complaint is logged to address the poor experience you have had.

Lesley

Re: Game Pass

Pageppg — Wed, 19 Nov 2025 09:18:12 GMT

Great work guys my Game pass code arrived this morning, all is good and pass accepted via Xbox console

thanks to all that helped

Re: Game Pass

Lesley_W — Wed, 19 Nov 2025 09:23:23 GMT

That's wonderful news @Pageppg

Thanks so much for taking the time to pop back with an update 🙂

Lesley