topic Re: How to redeem Xbox Gamepass Ultimate with Xbox Series X? in Gaming

How to redeem Xbox Gamepass Ultimate with Xbox Series X?

Themarkedition — Mon, 10 Nov 2025 08:23:49 GMT

I bought a Xbox Series X with 6 months free Xbox Gamepass Ultimate and was looking to activate. I followed a forum that said to go on ee.co.uk/Xbox to active it. When doing so it only said to redeem 1 month. Ive tried looking through the help area and found no ability to raise this issue and when calling EE there is no option to talk to a technician or discuss. How can I fix this or is this a case of failure to deliver goods/breach of contract?

Re: How to redeem Xbox Gamepass Ultimate with Xbox Series X?

Lesley_W — Mon, 10 Nov 2025 10:38:06 GMT

Hi @Themarkedition

Welcome to our community.

I'm pleased you managed to get this activated. The pass does say a month when it is added, but will auto-renew month on month for the length of time your offer is for, in your case 6 months.

Hope this helps

Lesley

Re: How to redeem Xbox Gamepass Ultimate with Xbox Series X?

Themarkedition — Mon, 10 Nov 2025 11:21:57 GMT

Hi,

When I clicked activate, I got a text message saying it was activated but id have to pay £14.99 a month and so I replied with stop to cancel it as I was under the impression the 6 months were free with the xbox. Is this not the case and infact false advertisement? I returned to the ee.co.uk/xbox and when signing it no longer have xbox active option.

Re: How to redeem Xbox Gamepass Ultimate with Xbox Series X?

Lesley_W — Mon, 10 Nov 2025 18:12:51 GMT

Oh sorry for the confusion I thought you had managed to activate it @Themarkedition

If you go to this page http://www.ee.co.uk/xbox, it should follow through the activation or say there is nothing to activate. Can you let me know what happens?

Rest assured if you have bought a package with the 6 months free offer, you will be able to get it.

Lesley

Re: How to redeem Xbox Gamepass Ultimate with Xbox Series X?

Themarkedition — Mon, 10 Nov 2025 17:27:47 GMT

It just takes me to a blank page saying "404 not found nginx"

Re: How to redeem Xbox Gamepass Ultimate with Xbox Series X?

Lesley_W — Mon, 10 Nov 2025 18:12:17 GMT

Sorry about that @Themarkedition

Can you give this one a go http://www.ee.co.uk/xbox

Thanks

Lesley

Re: How to redeem Xbox Gamepass Ultimate with Xbox Series X?

Themarkedition — Mon, 10 Nov 2025 19:20:50 GMT

this is all that comes up

Re: How to redeem Xbox Gamepass Ultimate with Xbox Series X?

Michael_D — Tue, 11 Nov 2025 08:38:28 GMT

Thanks for trying @Themarkedition.

If it is no longer giving you the option for any Xbox Game Pass, it would need to be looked at by our customer service guides.

If you give them a call and choose the option for billing, they can help you to get it activated for the full period.

Michael