topic Re: Gamepass Ultimate 12 months not given as promised in Gaming

Gamepass Ultimate 12 months not given as promised

Paulagan95 — Mon, 27 Oct 2025 01:01:16 GMT

I have been with EE for over a year now, I was promised a 12 month subscription to gamepass ultimate, I try to add it on the app and it just keeps refreshing itself. False advertising in my humble opinion, it was one of the reasons I signed up with EE. If i could leave the contract without a fee I would, terrible provider, even worse service/website.

Re: Gamepass Ultimate 12 months not given as promised

Rach_H — Mon, 27 Oct 2025 11:35:48 GMT

Hi @Paulagan95,

Welcome to the Community!

We certainly don't want you missing out on the Gamepass Ultimate, so I'm sorry to hear that you've not been able to get this activated in your app. I'd recommend reaching out to our team, and they can take a look into your account, and help you get this up and running.

Rach