topic Re: Issue trying to activate gamepass in Gaming

Issue trying to activate gamepass

Verk — Fri, 19 Sep 2025 17:59:44 GMT

I get Xbox Gamepass as part of my made for gamers bundle which went live today

When I go to gaming on my account page I see it as an add on with the cost of £0 and it says its part of my bundle but when I go to activate it and accept the terms and conditions it just goes back to activate

Re: Issue trying to activate gamepass

Michael_D — Sat, 20 Sep 2025 07:54:19 GMT

Hi @Verk

Thanks for coming back to the community.

Please try to clear the cookies and cache from your browser and see if you can activate the bundle.

It is also worth trying another browser or device if that doesn't work.

If you are still unable to activate it, please give our customer service guides a call, and they can look to help.

Michael

Re: Issue trying to activate gamepass

Verk — Sat, 20 Sep 2025 17:06:30 GMT

@Michael_D

Hi Michael, I've tried another browser and no luck with that, And I gave the customer guides a call on 150 but unfortunately the person I spoke with didnt seem to understand me

Do you have a direct number to speak with someone in the relevant team please?

Re: Issue trying to activate gamepass

Verk — Sat, 20 Sep 2025 19:27:31 GMT

Just to be clear, I have tried the following, using different browsers such as Chrome and Edge.

I have also tried to activate it through the EE app on my phone, which directs me to the EE website on my phone and the same thing happens,

It brings up the terms and conditions, I tick to accept them and click continue and nothing happens and it just goes back to click to activate

It seems someone else has had this issue, Is it an issue with the Made for Gamers bundle ?

https://community.ee.co.uk/t5/Gaming/Unable-to-activate-the-xbox-game/td-p/1561191

Re: Issue trying to activate gamepass

Verk — Sun, 21 Sep 2025 08:07:12 GMT

This is what I see when I go to manage gaming.

It seems the issue is fairly common

https://community.ee.co.uk/t5/Offers-Add-ons/Game-Pass-won-t-activate/td-p/1562990

Could this be passed on to relevant teams to get it looked into as it could be an issue with the Made for Gamers Bundle

Re: Issue trying to activate gamepass

Alex_H — Sun, 21 Sep 2025 09:55:14 GMT

@Verk Thanks for the additional information. I am sorry the agent you first spoke to did not follow the process to help, but there is one in place to help resolve issues like this.

I would recommend calling up and selecting the option to speak to the technical team and then advise them you are unable to complete your activation online and need an Xbox escalation form sent.

Your details will then be passed to the relevant Xbox team who will be able to help resolve this for you.

Alex

Re: Issue trying to activate gamepass

Verk — Sun, 21 Sep 2025 10:43:59 GMT

Thanks Alex

I'll give them a ring tommorow and report back with how I get on

Re: Issue trying to activate gamepass

Verk — Mon, 22 Sep 2025 08:50:06 GMT

Rang up and spoke with an agent who was able to get a form filled out so hopefully the Xbox team should be in touch within 7 working days

Re: Issue trying to activate gamepass

Alex_H — Mon, 22 Sep 2025 09:26:52 GMT

@Verk Thanks for coming back to provide an update, sounds like it has been sent to the correct team now so hopefully will be sorted soon for you.

Alex

Re: Issue trying to activate gamepass

Verk — Wed, 01 Oct 2025 15:02:46 GMT

@Alex_H @Michael_D

Its been over 7 working days now and unfortunately the Xbox team hasnt been in touch

Any way to get this escalated and the Gamepass activated?

Re: Issue trying to activate gamepass

Christopher_G — Wed, 01 Oct 2025 16:21:25 GMT

Hi @Verk

I'm sorry to hear that. Yes, if you contact our Customer Support team, they'll be able to chase this up and open a complaint on your account, if necessary.

Chris

Re: Issue trying to activate gamepass

Verk — Thu, 02 Oct 2025 09:49:02 GMT

All sorted now, got emailed a code to manually activate it yesterday evening

Re: Issue trying to activate gamepass

Christopher_G — Thu, 02 Oct 2025 10:58:31 GMT

Thanks for coming back to let us know, @Verk

Glad it's all sorted. Thanks for your patience with it. 🙂

Chris