https://community.ee.co.uk/t5/Gaming/Re-Live-chat/m-p/1564497#M17904 <P>Hi, I got a Xbox as an add on that came with a gaming card and 12 months ultimate gaming pass but still have not received these. Please could you help with this&nbsp;</P> Mon, 15 Sep 2025 17:44:57 GMT annanelson 2025-09-15T17:44:57Z https://community.ee.co.uk/t5/Gaming/Re-Live-chat/m-p/1564497#M17904 <P>Hi, I got a Xbox as an add on that came with a gaming card and 12 months ultimate gaming pass but still have not received these. Please could you help with this&nbsp;</P> Mon, 15 Sep 2025 17:44:57 GMT https://community.ee.co.uk/t5/Gaming/Re-Live-chat/m-p/1564497#M17904 annanelson 2025-09-15T17:44:57Z https://community.ee.co.uk/t5/Gaming/Re-Live-chat/m-p/1564653#M17905 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2834173">@annanelson</a></SPAN>.</P> <P>Welcome to the community.</P> <P>The GameCard codes should be received by text within 2 working days. If you haven't received this after 2 working days, please text GameCard to 150.</P> <P>If you head to <A href="https://ee.co.uk/app/validate-otp" target="_blank">ee.co.uk/xbox</A> and enter your mobile number and confirm the PIN sent by text, this will take you to a page where the Game Pass should show with an activation button. Once selected, you will be able to complete the setup.</P> <P>If the Game Pass does not show, please <A href="https://ee.co.uk/help/contact-ee" target="_blank">give us a call and speak to our technical team</A> so this can be looked into further.</P> <P>Debbie</P> Tue, 16 Sep 2025 07:45:11 GMT https://community.ee.co.uk/t5/Gaming/Re-Live-chat/m-p/1564653#M17905 Debbie_G 2025-09-16T07:45:11Z