topic Unable to activate the xbox game in Gaming

Unable to activate the xbox game

SG786 — Wed, 03 Sep 2025 19:26:58 GMT

A few months ago I switched to the EE gamers bundle wifi. Included in the plan is the Xbox game pass for pc. However every time i try to activate it through the app, I get to the terms and conditions and the click to continue but it just refreshes instead of proceeding. I have tried this on my phone, through the app and on my computer every time the same problem. Please help

Re: Unable to activate the xbox game

Leanne_T — Thu, 04 Sep 2025 07:59:37 GMT

Morning @SG786

Thanks for coming to the community.

If you're unable to get past the terms and conditions and have tried different devices and browsers, please get in touch with our customer support guides. They can get this looked into for you and help you get fully set up.

Let us know how you get on 🙂

Leanne.