topic Re: Urgent: Outstanding £125 Voucher from Summer Promotion – No Response for a Year in Gaming

Urgent: Outstanding £125 Voucher from Summer Promotion – No Response for a Year

Sisca123 — Sat, 26 Jul 2025 15:32:42 GMT

Dear EE Gaming Team

I am writing to follow up on the unresolved issue regarding the £125 promotional voucher that was promised with the purchase of a PlayStation 5 Slim during your summer sale in June 2024.

I originally raised this concern via email in October 2024 and also visited your store to seek a resolution in Stratford Store specifically. At the time, I was advised to clear an outstanding balance, which I did promptly. However, I was then offered a £70 voucher significantly less than the £125 that was clearly advertised and agreed upon at the time of purchase.

Despite my previous communication and compliance with all requests, I have yet to receive the correct voucher or any satisfactory resolution. It has now been over a year since this issue began, and I find it extremely disappointing that such a straightforward matter has still not been resolved.

I would like a final and immediate resolution to this issue. Kindly ensure that the full £125 voucher, as originally promised, is provided without further delay. If I do not receive a satisfactory response within the next few days, I will have no choice but to escalate this matter through the relevant consumer protection channels.

Thank you for your attention to this long-overdue matter. I hope to receive your prompt response.

Re: Urgent: Outstanding £125 Voucher from Summer Promotion – No Response for a Year

Chris_B — Sat, 26 Jul 2025 15:40:22 GMT

@Sisca123 This is a pubic forum not customer support so no one here can help you with this. You need to call customer support, and if still no resolution you need to follow the correct complaints procedure. >SEE HERE<

Re: Urgent: Outstanding £125 Voucher from Summer Promotion – No Response for a Year

Sisca123 — Sun, 10 Aug 2025 11:39:13 GMT

It’s past 7days since I filled the complaints form and I still have no response from the team.

Re: Urgent: Outstanding £125 Voucher from Summer Promotion – No Response for a Year

Lesley_W — Sun, 10 Aug 2025 14:16:39 GMT

Hi @Sisca123

I'm sorry you haven't had a response to your complaint yet. What date did you fill in the form?

Lesley